Success at Implementation and Over the Long Term

Guidewire customers tell their stories

• One Core System
  Suncorp distilled 19 different applications into one core claims system – boosting productivity and allowing for enhanced customer focus.
• Moving Forward with Guidewire
  Suncorp explains how taking advantage of Guidewire’s experience and ongoing innovation enables them to move forward.
• ClaimCenter During a Catastrophe
  When floods hit Mackay, Australia, Suncorp was able to use ClaimCenter to deliver quality customer service to flood victims on the ground.
• Deploying ClaimCenter
  With Hurricane Ike bearing down, a rapid and successful deployment of ClaimCenter allowed Amica to deliver improved customer service.
  
• Honesty and Integrity
  Guidewire’s honest and direct communication during the sales cycle through implementation allowed Amica to configure a better system.
• Speeding up Adjusting
  ClaimCenter has made adjusters at Auto Club  faster and more efficient by streamlining the claims process.
• Building a Credible Business Case
  Promutuel used the Wedge to convince their members a new claims system was essential.
• Localization
  Executives at Australia’s Suncorp explain that localization was not an issue when rolling out Guidewire.
• Partnership
  Suncorp explains that their partnership with Guidewire is a connection based on shared principles and a dual commitment to change the game.   
• Agile at Suncorp
  Discover why Suncorp has embraced agile and how it is used throughout the entire organization.
• Moment of Truth
  Find out how ClaimCenter has allowed Suncorp to better serve customers impacted by the recent wave of natural disasters.
• Implementing During a Catastrophe
  Gain insight into why Suncorp went live with ClaimCenter in the face of multiple catastrophes.
• The Right System
  Mercury needed the right system to help ensure independent agents choose them over the competition.
• Implementing a Holistic Solution
  Mercury explains their decision to do a full suite implementation.
• Business & IT Team Up
  Bringing together decision makers and IT allowed Mercury to do a complete system overhaul to great success.
• Paperless Insurance
  Mercury details how going paperless improved efficiency in everything from underwriting to processing new policies.
• Agile at LV=
  How the Agile methodology contributed to a successful implementation at LV=.
• Delivering Insurance the LV= Way
  LV=  improves it claims management process and decreases training time.
• Serving Customers at LV=
  Describes how LV= is configuring ClaimCenter to improve customer service.
• Running Guidewire at Beazley
  How Beazley approached their implementation and their plans for expansion.
  
• Why Guidewire?
  Executives at Beazley explain how honesty and trust played a part in selecting Guidewire.
  
• Vetting References
  Meeting with customer references were critical during Beazley's evaluation of Guidewire.
  
• Benefits of BillingCenter
  For New Mexico Mutual, using BillingCenter frees up their employees' time by 40 - 60%.
  
• State-of-the-Art
  Hastings Mutual Insurance Company talks about the benefits of ClaimCenter.
• Speed and Transparency
  Why Guidewire was selected to drive change within Russia's largest insurance company.