Kentucky Farm Bureau Mutual Insurance Company Deploys Guidewire ClaimCenter

Kentucky Farm Bureau Mutual Insurance Company (“KFB”), the largest insurer in the state of Kentucky, and Guidewire Software®, a leading global provider of technology solutions to property and casualty insurers, today announced that KFB has deployed Guidewire ClaimCenter® as its next generation claims management system. ClaimCenter replaces KFB’s legacy claims system.

KFB has deployed ClaimCenter to improve its levels of customer service to insureds, claimants, and agents; automate its claims processes; and reduce cycle time for claims processing. Approximately 1,000 users (300 of which are claim personnel) are now in production with ClaimCenter, serving the needs of KFB’s over 470,000 member families.

“Our recent ClaimCenter implementation proved very beneficial in handling the influx of Hurricane Ike related claims,” said Mike Fisher, vice president, Claims, Kentucky Farm Bureau Mutual Insurance Company. “With ClaimCenter, we can immediately assign claims to the most qualified adjusters during the loss intake process, based on the expertise the claim requires and adjuster workloads, resulting in better and quicker policyholder service.”

The KFB user community has embraced ClaimCenter’s modern technology and intuitive design which enables them to perform their work throughout the entire claims process more efficiently and consistently. The technology allows KFB to have real-time views into its claims handling processes and adjuster workloads and has improved communication between its Claims and Underwriting teams.

“Working with Guidewire was a positive experience for our organization,” said Kelly Hall, vice president, Information Technology, Kentucky Farm Bureau Mutual Insurance Company. “Our deployment of a web-based claims handling solution will help us efficiently manage our operations, IT support efforts, and overall costs.” 

Guidewire ClaimCenter is a leading end-to-end claims system for property/casualty insurance. ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% web client, and web services interface enable lower total cost of ownership in any environment.

“We congratulate KFB on their smooth ClaimCenter deployment,” said John Raguin, chief executive officer, Guidewire Software. “We wish them continued success with the remainder of their deployment and with their other exciting Guidewire projects as well.”

About Kentucky Farm Bureau Mutual Insurance Company

Kentucky Farm Bureau Mutual Insurance Company (KFB) is the largest property and casualty insurer in the state of Kentucky. With nearly 1.2 million policyholders, over $700 million in direct written premium, over 150 member agencies/offices, and more than 1,000 agents and support staff, KFB has been serving policyholders across Kentucky for more than 60 years.  The Company’s lines of business include:  Homeowner, Farmowner, Mobile Home, Dwelling Fire, Personal Auto, Commercial Auto, Commercial Excess, Personal Farm Umbrella, Boat, Pollution, BOP, Agent's Professional Liability (Errors and Omissions), Commercial (Property, Liability, Crime, Inland Marine).

KFB is a member service of the Kentucky Farm Bureau Federation. The Company is rated A+, (a superior performance rating) by A.M. Best Company. Additionally, KFB consistently earns the A+ (excellent) rating from Weiss Ratings, Inc. Weiss Ratings, Inc. has been recognized as the property and casualty insurance industry's leading consumer advocate. For more information please visit www.kyfbins.com.