QBE European Operations Selects Guidewire Software for Claims Management

Guidewire Software, a leading provider of flexible core systems to property/casualty insurers, today announced that QBE European Operations, the specialist business insurer, has selected Guidewire ClaimCenter® to deliver market-leading business support and service across its European Operations.

Andrew McBride, Claims Director, QBE European Operations, commented: “The implementation of this new system will ensure that QBE remains at the leading edge of claims capability. This system is crucial to QBE’s continued commitment to its clients to deliver an efficient, responsive and timely claims handling and settlement service.”

Olivier Faugère, vice president, EMEA Operations, Guidewire Software, said: “This is an important milestone in our European and UK growth strategy. Property/casualty insurers around the world recognize that ClaimCenter is the ideal system to help them manage their claims operation the way they want to.” 

Guidewire ClaimCenter is a leading end-to-end claims system for property/casualty insurance. ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claim process.  Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, ClaimCenter uses a modern technology architecture, including a 100% Web client and Web services interface, which enables lower total cost of ownership in any environment.

About QBE

QBE Insurance Group is Standard & Poor’s ‘A+’ rated and is one of the world's leading international insurers and reinsurers, headquartered in Sydney, Australia. We operate out of 45 countries across the globe, with a presence in all key insurance markets, and are lead underwriters within our chosen markets, setting rates and conditions. For the year ended 31 December 2008, the company underwrote gross written premium totaling £6,025 million and held shareholders’ funds of £5,364 million.

QBE’s European Operations, which accounts for almost 40% of QBE Group turnover, is a leading specialist in London market and European commercial lines business.  Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community, via eight product-focused underwriting divisions - casualty, QBE Re Europe, property, motor, marine & energy, specialty, aviation - all operations have the ability to write on both Lloyd’s and company market paper.