United Automobile Insurance Deploys Guidewire for Claims – Success Leads to Selection of Guidewire for Billing

United Automobile Insurance Company (UAIC), one of the largest privately held property and casualty insurers in the U.S., and Guidewire Software, a leading provider of flexible core systems to property/casualty insurers, today announced that UAIC has successfully deployed Guidewire ClaimCenter® as its new end-to-end claims management system. The company has also selected Guidewire BillingCenter® to provide single system agency- and direct-bill functionality for its entire organization.   

UAIC deployed ClaimCenter in February 2009, to 12 markets, across two lines of business, and did so within a one year time frame. The IT department was able to commit to aggressive deadlines and deliver the functionalities and integrations needed by the business, enabling it to be more productive, efficient, and deliver greater value to company operations. The full implementation, which consolidated or replaced multiple claims handling systems, also included data conversion for all markets which proved to be a huge benefit as users dealt with just one system during the legacy migration to ClaimCenter. 

“With ClaimCenter, we gained a much more proficient, flexible and usable system improving claims handling,” said Abraham Estevez, chief information officer, UAIC.  “Claims data is now collected in a more normalized manner; improved reporting capability and best practice enforcement (as needed) using business rules and automated workflows, has resulted in better decision-making.”         

“Our ClaimCenter experience with Guidewire was so positive, that when it came time to select a replacement billing system, we knew just where to turn,” Estevez adds. “BillingCenter has all the flexibility and functionality we have come to expect in a Guidewire system. Not only will we be able to improve the quality of services to our agents and customers, our customer services department will be working on a state-of-the-art application to help make their jobs more accurate, enjoyable and efficient.”

Guidewire BillingCenter will enable UAIC to:

• Improve operational efficiencies through use of automated business rules and system’s intuitive user interface;
• Better respond to customer service inquiries through use of built-in trouble tickets;
• Reduce commission statement turnaround times and billing cycle times; and
• Provide greater integration flexibility with internal and external systems through Guidewire’s SOA/Java based platform and architecture.

“We are especially proud when a customer’s good experience with us leads them to consider Guidewire for their additional needs,” said John Raguin, chief executive officer, Guidewire Software. “UAIC will be able to leverage the skills their team acquired while deploying ClaimCenter for their BillingCenter implementation. This is an excellent way for carriers to lower their deployment costs and reduce project timeframes.”

Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s property/casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of property/casualty claims.

Guidewire BillingCenter is a comprehensive billing system designed to:  make it easier for insurers to manage agent commissions; automate the billing lifecycle; design flexible billing, payment and delinquency plans; and enable rapid integration with external payment systems – i.e. EFT, EBPP, check writing, payroll deduction, etc.

ClaimCenter and BillingCenter are built on the same platform and have been designed for maximum flexibility and scalability. Both are available as standalone systems or as part of the Guidewire Insurance Suite™ and can readily be integrated to an insurer’s existing systems or third party applications.

About United Automobile Insurance Company

United Automobile Insurance Company (UAIC), founded in 1989, writes non-standard automobile insurance in 12 states. We are family owned and are one of the largest privately held property and casualty insurance companies in the United States. We have experienced steady growth since our founding and continue to add new states each year. The key to our growth and success is a commitment to provide quality service to our agents and customers, disciplined underwriting, and fast and fair claims handling. For more information, visit www.uaic.com.