ISSUE 1 · 2009


Today's Economic Challenges Call For Core System Investment
A Six-Step Data Conversion Process
Amica Mutual Insurance Company Achieves Fully Electronic Claims Handling


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Welcome to Our Inaugural Issue
I'd like to take this opportunity to welcome you to the inaugural issue of Guidewire's industry insight newsletter. This communication is intended to offer an informative and educational view of the business issues and technology challenges faced by the
property & casualty insurance industry.
We'll share stories from insurers that are successfully transforming the way they do business, and we'll highlight some of the best practice approaches that are contributing to their success. Our goal is to provide you with relevant, informative content that adds value to you in your jobs.
– Brian Desmond, Vice President, Marketing - Guidewire


Today's Economic Challenges Call For Core System Investment
by Marcus Ryu, Vice President of Strategy and Products, Guidewire
Today's financial crisis has triggered a recession of unknown length and magnitude, and has led to dramatic reductions in spending and capital investment by overstretched consumers and cash-strapped businesses. But what of the P&C industry – should it too curb spending and hold off making strategic IT investments? Read More »


A Six-Step Data Conversion Process
by George Grieve, CEO, CastleBay Consulting
You, especially if you are a business user, might assume that when a multimillion-dollar claims system replacement project is finished, the new system will contain all the open and closed claims that were previously in the legacy system. This does not happen by magic, however, with the data conversion reality being far more challenging than one might think. A critical decision in any legacy replacement project, the choice of data conversion method can significantly impact the risk profile, duration, cost and effectiveness of the project.
Read More »


Amica Mutual Insurance Company Achieves Fully Electronic Claims Handling
At Amica Mutual Insurance Company (Amica) customer service excellence is synonymous with its corporate brand and reputation. The company's actions have earned policyholder respect, with J.D. Power & Associates' ranking Amica ‘Highest in Customer Satisfaction' among national homeowners and auto insurers, 7 and 9 years respectively.
Read More » |