Press Releases
Rosgosstrakh, Largest Russian Insurance Company Selects Guidewire
Largest Russian Insurer selects Guidewire ClaimCenter as part of strategy to modernize core operations; will be single system for 3,000 adjusters in more than 400 offices
MOSCOW, RUSSIA, and SAN MATEO, CA, USA, February 21, 2007 - Rosgosstrakh (RGS), headquartered in Moscow, Russia, and Guidewire Software®, a leading provider of solutions to general insurance companies, today announced that RGS has selected Guidewire's industry leading ClaimCenter system. Guidewire ClaimCenter® will support RGS's end-to-end claims process for personal and commercial lines of business in all claims centres. RGS is Russia's largest insurance company with gross written premium of 44.1 billion Roubles (US$1.63 billion). RGS operates over 3,000 branches, regional agencies, sales and claims-handling offices covering every one of Russia's 89 regions.
RGS selected Guidewire ClaimCenter as part of the company's multi-year strategy to transform itself into a modern insurance company based on the highest global standards. Once implementation is complete, ClaimCenter will be used as the single claims management system by more than 3,000 claims adjusters in over 400 claim centers across 11 time zones from Kaliningrad on the Baltic Sea in the West to Kamchatka on the Pacific Ocean in the East and from Murmansk on the northern Barents Sea to Krasnodar in the South.
"We chose Guidewire because of the system's ability to process current and projected transaction volumes and because of how easy it is to configure according to our needs. We were looking for a system which incorporated best practices in claims settlement. We have already started working on the implementation and are very happy with the progress made thus far." said Ilya Mikhailenko, vice president, insurance at RGS.
With ClaimCenter, RGS's claims organization will gain a modern technology foundation with which to transform its claim processes and deliver enhanced service to its policyholders. ClaimCenter will enable RGS to:
- Streamline operations and IT maintenance costs by moving to a single claims system, companywide;
- Provide unique level of client service in each location of Russia;
- Reduce training times and increase productivity through system driven claims handling business rules;
- Access real-time comprehensive data for greater visibility and insight into claims processes and operating costs; and
- Repeat claims adjusting best practices across all claim centres.
"Rosgosstrakh is leveraging modern, proven technology to transform our operations," said RGS deputy chief of claims settlement department, Ekaterina Gelfand. "We chose ClaimCenter as it enables us to use common processes and a single core system across all our claims offices and provide the best service to our clients."
Guidewire ClaimCenter is a leading end-to-end claims system for general insurance companies. ClaimCenter's flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% Web client, and Web services interface enable lower total cost of ownership in any environment.
"We're proud that Rosgosstrakh has selected Guidewire." said John Raguin, president and general manager, international operations, Guidewire Software. "We're looking forward to a successful implementation and welcome Rosgosstrakh to the international community of companies that have selected Guidewire."
About Rosgosstrakh
Rosgosstrakh (RGS) is the only nationwide insurance company in Russia
with 85 years of experience operating on this scale. It is the largest
Russian insurer offering the classic lines of insurance cover in
terms of collected premiums, the size of its corporate network,
assets and revenues.
RGS is a universal insurance company. With its license from the Russian Ministry for Finance practically all types of insurance, RGS offers its clients a broad range of insurance and reinsurance contracts. A well-balanced investment portfolio, diversified insurance and financial expertise, and a reliable system of reinsurance in Russia and abroad represent the trinity that guarantees RGS's ability to settle claims of any type.
Today RGS is a vertically integrated holding company, which incorporates over 3,000 branches, regional agencies, sales and claims-handling offices covering every one of Russia's 89 regions, as well as two specialized companies - RGS-Life and RGS-Med. Almost 97,000 employees, including 60,000 agents work for RGS. All elements of the RGS Group of Companies are integrated under a single supervisory management.
Market surveys show that RGS has the best recognition among Russian insurance companies and that Russian citizens regard Rosgosstrakh as the most reliable insurance partner in the market. RGS offers its services to more than 20 million individuals and over 1,000,000 corporate clients including various businesses, key financial and industrial giants. The RGS Group of Companies is one of the fastest-growing corporations in Russia. In three years it has moved up the insurers' rankings table from Number 54 to Number 1. In 2004, RGS was recognized as the leader of the Russian insurance market and has held the position since.
About Guidewire Software
Guidewire Software is a leading provider of technology solutions
to property and casualty and workers' compensation insurers. Guidewire
delivers proven software to run core insurance operations, including
billing, underwriting, policy, and claim management. The Guidewire
Insurance Suite™; consists of Guidewire ClaimCenter, Guidewire
PolicyCenter®, and Guidewire BillingCenter™, which provide
a modern, web-based platform for all lines of business. Guidewire
is headquartered in San Mateo, California, with offices in Toronto,
London, Paris, and Sydney. For more information, please visit www.guidewire.com.
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NOTE: Guidewire, the Guidewire logo, Guidewire Software, Guidewire ClaimCenter, and Guidewire PolicyCenter are registered trademarks; Guidewire Insurance Suite and Guidewire BillingCenter are trademarks of Guidewire Software, Inc.
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