Press Releases
Earthquake Commission of New Zealand Partners with IBM in Successful Deployment of Guidewire ClaimCenter
IBM-led engagement brings Guidewire ClaimCenter® to New Zealand's Earthquake Commission in order to improve natural disaster claims handling capabilities
SAN MATEO, CA, USA, August 6, 2008 – The Earthquake Commission of New Zealand (EQC), IBM®, and Guidewire Software®, today announced that EQC, in an IBM led implementation, have successfully deployed Guidewire ClaimCenter® to swiftly assess and manage natural disaster claim demands.
EQC is a government-owned Crown Entity responsible for providing residential natural disaster insurance coverage throughout New Zealand. To function at its best EQC needs a single claims system with flexible functionality, which is easy to use - and has a short learning curve for new users.
Its previous claims management system was nearing the end of its lifespan and could not provide the functionality and flexibility that met the Commission’s strategic direction. EQC sought to improve its claims capabilities with an “anytime/anywhere” web-based claims system that was easily accessible by a remote workforce – regardless of their location - and could instantly scale as its business demanded. EQC’s claims volume can surge from an average of 3,000- 4,000 claims annually to 100,000-200,000 in the event of a large-scale natural disaster in an urban area.
EQC selected IBM to lead this strategic claims project which included solution design and development as well as software selection, configuration and deployment. After extensive and careful evaluation, IBM had selected Guidewire ClaimCenter because it is a proven, modern, end-to-end claims management system that can be readily configured to meet EQC’s specific requirements. EQC also selected IBM to host and manage their ClaimCenter Implementation for an initial term of 10 years.
“We found the Guidewire application to be easy to configure and straightforward to implement and integrate with EQC’s other systems,” said Bill Doak, IBM global business services partner, Asia-Pacific. “This is a great example of IBM’s ability to provide software-as-a-service and it highlights the real value proposition IBM provide clients.”
The result is proving to be an ideal fit for EQC. “Our adjusters, claims staff and managers absolutely love the system and all the functionality improvements that have come with it,” says EQC’s insurance manager Lance Dixon. “ClaimCenter’s electronic claim file, and online notes, keeps everyone updated on a claim’s status, freeing the adjuster to focus on managing the EQC/claimant relationship instead of continuously providing status reports.”
An aspect of EQC’s implementation, and a good example of ClaimCenter’s
flexibility, is the integration of ClaimCenter's catastrophe management functionality
with GeoNet, a New Zealand Government organization that details all earthquake
activity in New Zealand and the integration of ESRI’s geographic information
system (GIS). When an earthquake occurs in New Zealand, GeoNet seismographs
record the event and send earthquake event details to EQC who create a new
event in ClaimCenter. Then a boundary is automatically drawn by the GIS so
that relevant claims within the boundary can be automatically linked to that
event. Events of significant magnitude result in event work plan creation
and the set-up and assignment of property inspection teams, including remote
offices (EQC is a single site organization with just 23 staff) to manage claims
for the specific event.
The IBM-configured ClaimCenter system is providing EQC the ability to:
- Use modern technology to support and advance its business processes – technology limitations no longer dictate or limit how business is conducted.
- Modernize its technology platform to ensure cost effective and flexible system support.
- Better manage claim activities and adjuster workflows through automated activity-driven task assignments.
- Gain visibility into adjuster workloads and claim status.
- Reduce training times for new users.
In addition, and a world first, EQC has integrated ESRI’s ArcGIS Server within ClaimCenter to:-
- Assist with address matching claims as they are registered.
- Provide the tools for drawing the event boundary.
- Allow loss adjusters and other field staff to see their daily activities on a map.
- Provide map based management reports to EQC’s executive team.
- Provide maps to the web for public viewing of events.
“IBM’s global depth and breadth of expertise proved invaluable
in developing the right solution for EQC and we commend IBM for being the first
Guidewire Alliances partner outside of North America to successfully implement
ClaimCenter,” said Ian Tavener, vice president, International Operations,
Guidewire Software. “We are also very proud that our technology is playing
a key role in EQC’s claims business and helping them to better serve
the people of New Zealand.”
About the Earthquake Commission of New Zealand
Based in Wellington, New Zealand, the Earthquake Commission of New Zealand
is New Zealand’s primary provider of natural disaster insurance to residential
property owners. A Crown entity, EQC insures against damage caused by earthquake,
natural landslip, volcanic eruption, hydrothermal activity, tsunami; in the
case of residential land, a storm or flood, or fire caused by any of these. For
more information, please visit www.eqc.govt.nz
About IBM
For more information about IBM, visit http://www.ibm.com/nz/media/aboutibm.html
About ESRI
Since 1969, ESRI has been giving customers around the world the power to think
and plan geographically. The market leader in GIS, ESRI software is used
in more than 300,000 organizations worldwide including each of the 200 largest
cities in the United States, most national governments, more than two-thirds
of Fortune 500 companies, and more than 7,000 colleges and universities.
ESRI applications, running on more than one million desktops and thousands
of Web and enterprise servers, provide the backbone for the world's mapping
and spatial analysis. ESRI is the only vendor that provides complete technical
solutions for desktop, mobile, server, and Internet platforms. Visit us at www.esri.com
About Guidewire Software
Guidewire Software is a leading global provider of technology solutions to
general insurers. Guidewire delivers proven software to run
core insurance operations, including billing, underwriting, policy, and claim
management. The Guidewire Insurance Suite™ consists of Guidewire ClaimCenter,
Guidewire PolicyCenter®, and Guidewire BillingCenter®, which provide
a modern, web-based platform for all lines of business. Guidewire is headquartered
in San Mateo, California, with offices in London, Munich, Paris, Sydney,
Tokyo, and Toronto. For more information, please visit www.guidewire.com.
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