Guidewire®

Our Customers

Amica Mutual Insurance Company

Amica Mutual Insurance Company is a direct writer of personal lines insurance. The company, founded in 1907, is well known in the industry for its financial strength and for providing exceptional customer service to policyholders. They carry an A++ (Superior) rating from A.M. Best Company and have repeatedly been ranked #1 for customer service by a leading consumer publication. Amica employs over 3,000 people in 39 offices across the United States.

ClaimCenter now handles all new claims for Amica’s auto, homeowners, marine, and personal excess liability lines of business. Amica has a total of 2,500 active ClaimCenter users in-production with the system, including underwriters, support teams, and 1,100 claims professionals.

Culminating a multi-year effort to define their claim system requirements and an extensive market search to find the best solution, Amica determined that Guidewire's ClaimCenter solution best met their P&C claims processing requirements. ClaimCenter was also found to be the ideal technology fit for Amica, providing an open system environment that could easily integrate with other software solutions and legacy systems. Amica selected ClaimCenter due to the system's functionality and ability to help them reach their goal of moving to an electronic claim file while increasing adjuster productivity. Amica will use Guidewire ClaimCenter for all claim transactions and activities across all of their lines.

"ClaimCenter met virtually all of our needs from the start and Guidewire worked diligently with us to develop the additional functionality we wanted. Selecting Guidewire to help make us successful was the right decision for Amica - the quality of the ClaimCenter application, the Guidewire team, and our partnership is simply outstanding."

- Jim Will, Senior Assistant Vice President, Claims, Amica Mutual Insurance Company

"Our claims handlers can now provide faster, quicker service; and claims are handled and closed in record time. Our internal ‘it’s your system’ approach with end users throughout system implementation has served us well. Our employees see immediate benefits from the system they had a hand in developing.”

- Jeff Gagnon, Director, Training and Development, Amica Mutual Insurance Company

"Our use of Agile enabled us to rapidly develop and demonstrate new system functionality in short 22 day ‘sprints’. This allowed Amica business users to see and give feedback on ‘their system’ each step of the way, which got them excited about what was coming, This is a powerful way to achieve project success quickly and we have adopted it for other Amica projects as well.”

- William Vandervelde, Business Application Section Manager, Amica Mutual Insurance Company

"ClaimCenter was integrated with more than 20 internal and external systems requiring varying degrees of sophistication. Guidewire’s technology, integration approach, our use of agile, and the combined talents of the project team made these integrations as smooth as they could be. Our IT team is now self-sufficient and is readily making system changes and integrations on its own.”

- Robert Bergeron, Section Manager, Integration Competency Center, Amica Mutual Insurance Company

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