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Earthquake Commission of New Zealand

The Earthquake Commission of New Zealand (EQC), the government-owned Crown Entity responsible for providing residential natural disaster coverage throughout New Zealand (with more than NZ$5.4 Billion in its Natural Disaster Fund), will replace its current legacy claims system with Guidewire ClaimCenter for the end-to-end claims management of all claims, including those resulting from catastrophic events.

Deployment of Guidewire ClaimCenter will enable EQC to be prepared for disasters occurring with little or no advance notice. EQC has a target of being able to register over 150,000 claims within three months of a disaster and settling 60,000 claims within a year. Because many of the users would be claims adjusters trained in the wake of a disaster, the system selected needed to be easy to learn and capable of supporting up to 3,000 concurrent users. ClaimCenter will enable EQC to: shorten training times and increase productivity through system driven claims handling workflows; maintain claims adjusting excellence and operational efficiencies at times of heavy demand; provide real-time comprehensive information to claimants; and streamline/reduce IT maintenance efforts by moving to a modern platform.

"Guidewire's ClaimCenter solution is a great fit with EQC's core system needs, but also ensures that we are prepared for a worst case scenario. We need a robust, scalable application we can rely on at our time of greatest challenge – should a large disaster strike New Zealand. Whilst we normally have just a couple of thousand claims per year, we could suddenly face more than 100,000 from a single event. We feel ClaimCenter's scalable architecture will give us the reliability we need as well as the ease-of-use needed to quickly get new adjusters trained and productive."

- David Middleton, General Manager, EQC

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