Guidewire®

Our Customers

Genworth Financial

Genworth Financial (Genworth), a leading provider of Lenders Mortgage Insurance (LMI) in Australia and New Zealand has successfully deployed the first release of its Loss Mitigation management Platform which includes Guidewire’s industry-leading ClaimCenter system. As a result of this release, Genworth now has improved automation and more streamlined processes to help with its loss mitigation management program, reducing manual tasks and providing greater consistency.

Genworth is working closely with lender partners to assist with arrears management and employs a team of arrears management experts to provide the support that lenders expect from their LMI provider. Genworth wanted technology that could provide flexibility, configurability, reliability and support to meet its changing business needs without limiting its business or service potential with outdated or inadequate technology.

“Replacing some of our more manual processes with a flexible, modern claims system was foremost in our minds. We selected Guidewire ClaimCenter based on the service-oriented, high quality design, its flexibility, and the ease with which we were able to make the configuration changes we wanted.

When planning a project, the Genworth team focuses on how to best support business strategies through IT. We challenge ourselves to create possibilities for improving process and then work with the best products and partners available to deliver on our vision. In Guidewire, we had a very synergistic, flexible and knowledgeable partner. We’re proud of our collective achievement.”

– Sarma Rajaraman, Chief Information Officer, Genworth Financial, Australia and New Zealand

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