Guidewire®

Our Customers

Kentucky Farm Bureau Mutual Insurance Company

Kentucky Farm Bureau Mutual Insurance Company (KFB), the largest insurer in the state of Kentucky has deployed Guidewire ClaimCenter to improve its levels of customer service to insureds, claimants, and agents; automate its claims processes; and reduce cycle time for claims processing. The KFB user community has embraced ClaimCenter’s modern technology and intuitive design which enables them to perform their work throughout the entire claims process more efficiently and consistently.

Approximately 1,000 users (300 of which are claim personnel) are now in production with ClaimCenter, serving the needs of KFB’s over 470,000 member families.  ClaimCenter replaces KFB’s legacy claims system.   

"Our recent ClaimCenter implementation proved very beneficial in handling the influx of Hurricane Ike related claims. With ClaimCenter, we can immediately assign claims to the most qualified adjusters during the loss intake process, based on the expertise the claim requires and adjuster workloads, resulting in better and quicker policyholder service."

- Mike Fisher, Vice President, Claims, Kentucky Farm Bureau Mutual Insurance Company

"Working with Guidewire was a positive experience for our organization. Our deployment of a web-based claims handling solution will help us efficiently manage our operations, IT support efforts, and overall costs."

- Kelly Hall, Vice President, Information Technology, Kentucky Farm Bureau Mutual Insurance Company

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