Guidewire®

Our Customers

Missouri Employers Mutual Insurance

Missouri Employers Mutual Insurance (MEM), Missouri's largest workers' compensation insurer, has fully deployed Guidewire ClaimCenter as its new claims management system. ClaimCenter is now in use by MEM's 95-person claims handling team and has fully replaced the company's internally built and maintained legacy claims system.

MEM recognized that a modern claims system would help it more consistently achieve its claims management objectives and provide enhanced levels of customer service. Guidewire ClaimCenter was selected largely because of the system's comprehensive out-of-the-box functionality and the strength of its technical architecture, which will provide MEM with a solid, flexible technology foundation to help meet current and future business needs.

“This mission-critical ClaimCenter project was a very successful one for our company. We needed the project to come in on-time, on-budget, and to our specifications. We were able to meet all of our project objectives by choosing the right methodologies, tools and partners. With ClaimCenter we expect to better manage claims – from decreasing medical and indemnity expense to ensuring claims handling and service consistencies.”

– Timothy Jackman, Vice President, Claims, Customer Service and Compliance – Missouri Employers Mutual

“Guidewire introduced us to the Agile development methodology which gave us visibility into our project each step of the way. Our results from this effort were so positive we are using similar Agile methods on two other projects. I have seen many vendors claim that their technical architectures were configurable and extensible, but few have lived up to our expectations as ClaimCenter did on this initiative.”

– Michael Foerst, Chief Information Officer – Missouri Employers Mutual

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