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Main Street America Group

The Main Street America Group is a super regional carrier that operates four property/casualty insurance companies: National Grange Mutual Insurance Company, Old Dominion Insurance Company, Main Street America Assurance Company and MSA Insurance Company. The Jacksonville, Fla.-based organization has provided property/casualty insurance products, programs and services since 1923. With $816 million in direct premium written exclusively by independent insurance agents, Main Street America insures policyholders in 22 states, primarily along the Eastern Seaboard from Maine to Florida, as well as in Arizona, Michigan, Nevada, Oklahoma, Texas and Utah.

The Main Street America Group has fully deployed Guidewire ClaimCenter for all its lines of business, completely replacing its three legacy claims systems. This milestone marks the first of several core system replacements at Main Street America and is the culmination of a three-year phased deployment effort. The company recognized the numerous benefits and sustainable competitive advantage modern technology systems could provide and committed to modernizing its core claims system. Facing system replacement and internal build challenges in the ensuing years, Main Street America selected Guidewire ClaimCenter as its system of choice and moved its final line of business into production in 2008. This ClaimCenter project deployed as planned and on-budget and included 26 integration points to key Main Street America systems.

"ClaimCenter assists us in delivering superior claims adjusting results to our customers and has enabled us to improve our file organization and file quality. The system also enhances our compliance with state regulations and our best practices. Its intuitive design allows integration with our vendors, as well as ease in training our new adjusters."

- Mike Lancashire, Vice President, Claims, The Main Street America Group

"This is a truly significant event for our company. Core systems are crucial to our business and the projects to replace them cannot be underestimated in their complexity. We were fortunate to have great internal teams from claims and information technology working together on this, strong executive vision and support for the project, and an outstanding partner in Guidewire to get the job done."

- former Information Technology Director, The Main Street America Group

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