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NJM Insurance Group

New Jersey Manufacturers Insurance Group is currently the state's largest writer of Workers' Compensation and Personal Auto Insurance and numbers among the five largest providers of Commercial Auto and Homeowner's coverage. NJM represents approximately $1.5 billion in annual written premiums in auto insurance, homeowners and workers'compensation. NJM is a unique policyholder-focused organization that exercises careful stewardship over the use of policyholders' funds, emphasizes prompt, exceptional customer service, and has shared the rewards of efficient operations by returning substantial dividends to policyholders every year since 1918.

NJM believes that excellence in claims is fundamental to maintaining superior policyholder service. The carrier has undertaken a multi-year, enterprise-wide re-engineering effort to continuously enhance policyholder service by improving business processes in tandem with a move to modern technology. As a key part of this effort, NJM sought a new claims solution to support its current volume of 200,000 claims annually, while positioning it for the future. NJM selected Guidewire ClaimCenter, a scalable and flexible Web-based claims handling system. ClaimCenter was implemented and is in use by over 750 NJM insurance professionals today.

“The first place to make a positive impression in claims handling is at the time of the loss report. ClaimCenter has enabled us to significantly improve our First Notice of Loss (FNOL) service levels and process. ClaimCenter’s intuitive loss screens and automated claim assignment functionality enables us to start adjusting the claim immediately upon loss notification, improving our claims service levels and saving us time and money. The latter ultimately gets returned to our policyholders as dividends.”

- Michael O-Neil, Vice President, General Claims, NJM Insurance Group

“ClaimCenter is helping us minimize ‘IT-resource leakage’. With ClaimCenter, our IT professionals can focus on providing the functionality enhancements our business users require instead of merely maintaining our older, limited technology platforms. This is a significant benefit for our policyholders and our business overall.”

- Michael Carey, Vice President, Information Technology, NJM Insurance Group

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