Guidewire®

Our Customers

Unitrin, Inc.

Unitrin, Inc., a $3 billion financial services company  has selected Guidewire ClaimCenter® to improve its end-to-end claims adjusting processes, reduce claims costs, and enhance customer service. Unitrin’s P&C companies, Kemper, Unitrin Direct, and Unitrin Specialty will be transitioning from less flexible mainframe and client/server claims systems. Unitrin will implement Guidewire ClaimCenter, a 100 percent web-based, modern claims management system to handle its entire claim volume of 700 to 800 claims per day.

Sharing a common claims platform across the organization will bring substantial operational benefits including better data comparison capabilities for improved operational visibility and the ability to create and share “application-based” claims best practices across the Unitrin organizations.  The single claims platform approach will also ease Unitrin’s IT resource load and allow for a high degree of acquisition flexibility through ClaimCenter’s integration-ready interface or the ability to transition the acquired company to ClaimCenter. 

"In Guidewire we found the ideal strategic partner for our business transformation. ClaimCenter handily met our business and technical requirements and will enable us to best leverage our in-house expertise and readily make system changes for the benefit of our internal users and our policyholders."

- Shawn Crawford, Vice President, Unitrin Services Company

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