Guidewire®

Our Customers

Zurich Insurance Company (Zurich Japan)

Zurich Japan, the third largest foreign general insurer in Japan, is currently implementing Guidewire ClaimCenter to process Zurich Japan’s auto claims, with plans to extend it to other lines of business in subsequent phases. 

Reflecting the increasing complexity of claims, the growing needs and expectations of customers and the rapidly changing regulatory and business environment it operates in, Zurich Japan recognized the need to enhance its claims handling system to ensure its ability to respond to these demands. After a thorough search, Zurich Japan selected Guidewire’s intuitive, web-based claims solution for its technical and functional capabilities, its ease-of-use and its overall fit with its business vision.  

“Claims is a critical customer touch point and ClaimCenter will be vital in helping us improve our overall customer experience. ClaimCenter will provide our claims handlers and managers with the system they need to most effectively do their jobs and best serve our customers.

– Iain Howie, Chief Operating Officer, Zurich Japan

“ClaimCenter is a highly flexible and intuitive application. With ClaimCenter we gain the technology foundation needed to quickly and most cost effectively serve the needs of our internal business users and of our customers, both now and as our needs evolve.”

– Amanda Curley, Chief Information Officer, Zurich Japan

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