Services
Implementation Services
Even the best software requires a great implementation team for project success. Our Professional Services team has built Guidewire's unmatched level of customer success through a lean, collaborative approach to core system implementation.
Listening to customers who told us that they could not afford the disruption and costs of runaway projects, we sought to innovate in implementation to the same degree that we had in software development. Today, several key characteristics distinguish a Guidewire project:
- Small team of veteran consultants with overlapping skills, insurance experience, and Guidewire product expertise;
- Rigorously quantitative work planning based on fact-base of successful implementations;
- Project execution organized into month-long "sprints" to maintain urgency and accountability; and
- Complete knowledge transfer to customers.
As representatives of a product-oriented company, Guidewire consultant teams are completely aligned with customer goals: project success, on time and on budget. Combined with the great configurability of our solutions, this has allowed Guidewire to achieve closer alignment with customer requirements at consistently lower Total Cost of Ownership.
Business Assessment Services
Guidewire assessment services provide customers with an external view on their business processes in order to assist them with building a business case for system replacement, benchmarking their operations prior to going live, or measuring project impact and promoting continuous improvement. Our unique approach includes standard process evaluation criteria and quantitative benchmarking, offered through our partnership with the Ward Group.
Assessments are available in the areas of policy, claims, and/or billing and are designed to ensure carriers gain maximum visibility into potential improvement opportunities while defining an approach to help them measure and achieve those improvements over time. For more information about assessments, click here to request our assessment starter kit.
Technical Support
Guidewire technical support staff are accessible to customers via phone or email to troubleshoot and resolve issues rapidly. For critical issues, Guidewire support can be reached 24x7, and will work on the issue around the clock until resolution. Hardware and software configurations matching the environments of each customer are maintained at Guidewire headquarters, in order to accelerate issue reproduction and resolution. Serious customer issues that cannot be quickly fixed are rapidly escalated to our core engineering staff for priority resolution.