Guidewire: Web based Policy, Claims and Billing Solutions for Property & Casualty InsurersPrivacy

Legal Notices and Privacy Policy

Thank you for visiting the Guidewire Software web site to learn more about our software solutions for Property and Casualty insurance companies. Please review the following the following terms and conditions regarding your use of this web site.

Legal Notices

Authorization of Use

You may download, view, copy and print documents and graphics incorporated in these documents (the "Documents") from this web site subject to the following: (1) the Documents may be used solely for personal, informational, non-commercial purposes; and (2) the Documents may not be modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this web site in whole or in part without the prior written permission of Guidewire Software.

All rights, title and interest not expressly granted are reserved.

Nothing contained on this server shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of Guidewire Software or any third party. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Guidewire Software copyright.

Warranties and Disclaimers

ALL MATERIALS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. GUIDEWIRE SOFTWARE HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO MATERIALS, INCLUDING ALL WARRANTIES, IMPLIED OR EXPRESS, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL GUIDEWIRE SOFTWARE BE LIABLE FOR ANY DAMAGES WHATSOEVER, (INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORT RELATED ACTION, ARISING OUT OF, OR IN CONNECTION WITH, OR IN CONTEMPLATION OF THE USE OR PERFORMANCE OF MATERIALS PROVIDED FROM THIS SERVER, EVEN IF GUIDEWIRE SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You are also advised that any of the materials may contain errors or omissions; Guidewire Software may remove, replace, or make changes in the materials without notice at any time; and Guidewire Software is under no obligation to update the materials. Any feedback, comments, suggestions, or the like provided to Guidewire Software in connection with any Guidewire Software web site or any materials from this Guidewire Software web server shall be considered as non-confidential information and Guidewire Software shall be free to use such information on an unrestricted basis.

Trademark Information

Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire ContactCenter, Guidewire Insurance Suite, and the Guidewire logo are trademarks or registered trademarks of Guidewire Software, Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners.

Guidewire Software's trademarks may be used publicly with permission only from Guidewire Software. Use of Guidewire Software's trademarks in advertising and print or web promotion of Guidewire Software's products requires proper attribution to Guidewire Software.

Privacy

We respect your privacy. Any and all information collected at this site will be kept strictly confidential. Any information you give to Guidewire Software will be held with the utmost care, and will not be used in ways that you have not consented to. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions, please do not hesitate to contact us. Mail to: info@guidewire.com.

Privacy Policy

This Privacy Policy explains our policies and practices regarding the collection, use, storage, and disclosure of your personal information by Guidewire Software. We want you to feel secure when visiting our web site and are committed to maintaining your privacy when doing so. The Guidewire Software site may contain links to other web sites. Guidewire Software is not responsible for the privacy practices or the content of such web sites. The information below provides an overview of how we protect your privacy.

1. What personal information do we gather? In general, you may visit Guidewire Software's Web site without providing us with any personal information about yourself. However, there are times when we may need information from you, which includes your Internet address so that we can track unique visits to our site for analytic purposes. Additionally, we may need your personal information such as your name, and your postal and email address in order to grant you access to protected and secured sites or provide you with the opportunity to register for an event, to fulfill your requests for information including white papers, download updates to our products, or participate in an online survey. In other instances, we may ask you to provide us with information such as your product interests so that we can send you only the information that is useful to you, including articles, newsletters, product and service alerts, new product and service announcements and event invitations.

2. How do we collect your personal information? We collect information directly through response forms that you choose to complete. We may also collect information indirectly through the use of cookies. The cookies we use identify you only as a number. "Persistent" cookies are stored on your computer and used in subsequent visits to our sites. "Session" cookies only exist for a specific visit. You can disable your computer from accepting one or both cookie types by changing the settings in the preferences or options menu in your browser. If you disable both types, most of the .com site will function, but you will not be able to log in to certain portions of our support site (Downloads or Knowledge Base pages). If you disable "persistent" cookies, but not "session" cookies, these pages should still function.

3. How do we use your personal information? Information we collect is used to determine what is most effective about our web site, to help us identify ways to improve sites, to personalize the visit for you through the use of "persistent cookies" if you permit it, and to determine how we can tailor our web site to make it more effective. We may also use data for other purposes, which we would describe to you at the point we collect the information (for example, if you are invited to register for an event).When you supply Guidewire Software with your personal information, we may use the information to learn more about you so that we can develop better products and services or use the information, sharing it with our business partners, to inform you about new products, services and offers that may be of interest to you.

4. Do we share your information with outside parties? Any and all information collected at this site will be kept strictly confidential. Occasionally, we share information with our business partners to inform you about new products and services that are complementary to your existing Guidewire Software solution. Any information you give to Guidewire Software will be held with the utmost care, and will not be used in ways that you have not consented to.

5. What about sensitive data? We do not typically collect sensitive personal data through this web site. If we do seek to collect such data, we will inform you as to our intended use of such sensitive data and ask you to consent to our storing and the proposed uses of such data. We may also collect some sensitive personal data incidentally. For instance, we may collect data incidentally when a user uploads his/her resume, because the resume may contain this information. By providing us with unsolicited sensitive personal data, you consent to our using the data subject to applicable law as described in this Privacy Policy.

6. What about security? The security of your personal information is important to Guidewire Software and we take appropriate steps to maintain security of your personal information. The open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times. We use industry standard technologies and maintain current security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration, or misuse.

We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. We routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised.

To safeguard against unauthorized access to your accounts, you are required to "sign on" using a user ID and a password to certain secured areas of the www.guidewire.com web site. Both user ID and password are encrypted when sent over the Internet. If you are unable to provide the correct password, you will not be able to access these sections. Despite all of our efforts, the Internet is inherently unsecure and we cannot guarantee that information provided online will be secure at all times. Suffice it to say that the security of your personal information is important to us and we will use all reasonable means to keep it as safe as possible.

7. Do we give you access to your information? You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by contacting us via info@guidewire.com.

8. How can you unsubscribe from our database? You may change your subscription status at any time by visiting our subscription status page and entering your registered email address. If you registered under multiple addresses you will need to enter each address you wish to unsubscribe. An email will be sent to the address provided in order to ensure that the unsubscribe request is valid. If you are unable to access our subscription status page, you may send an email to unsubscribe@guidewire.com and we will notify you of your subscription status. Please be sure to send your request from the email address you wish to unsubscribe or clearly state in the email body the email address you wish to unsubscribe.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at 650.357.9100 or send a letter to Guidewire Software, 2211 Bridgepointe Parkway, San Mateo, CA 94404. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by calling us at the number above or sending us e-mail at the above address.

9. Updating this Privacy Policy. Any changes to our Privacy Policy and information handling practices will be acknowledged in this Privacy Policy in a timely manner. We may add, modify or remove portions of this Privacy Policy when we believe it is appropriate to do so.

10. General. Put simply, we value your trust in us. So we want to maintain your privacy and work with you to ensure that this web site and the information and services we provide to you are a valuable resource for you. For any more information about this web site or your visit, please contact us at info@guidewire.com.