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Canal Insurance Fully Deploys Guidewire ClaimCenter

Canal Insurance Fully Deploys Guidewire ClaimCenter

Guidewire's web-based claims system in production for entire Canal claims organization
GREENVILLE SC and SAN MATEO Calif., November 4, 2004

Canal Insurance Company, a leading provider of commercial trucking insurance, and Guidewire Software, a leading developer of solutions to property and casualty and workers' compensation insurers, today announced the full deployment of Guidewire ClaimCenter. From project initiation to full deployment, the Canal/Guidewire project was completed in just nine months.

With the completion of the deployment, which began with a group of pilot users in late September, the entire Canal claims organization is using Guidewire ClaimCenter for all claim transactions and activities. ClaimCenter manages physical damage, cargo, and liability losses for Canal's core commercial trucking business.

"Our claims professionals are very excited to be using Guidewire ClaimCenter," said Daniel L. Walker, vice president of claim operations, Canal Insurance. "The new system brings our claims process into the twenty-first century, and helps our people complete their work faster and more easily, while maintaining our service quality standards."

Guidewire ClaimCenter is delivered as a complete claims system suitable for use by any insurer. As a specialist in a highly complex line of insurance, Canal Insurance had a large number of additional requirements. During the implementation project, ClaimCenter was extended to meet these requirements, including:

  • Extension of the data model and screens to capture and display exactly the information desired by end users.

  • Additional business rules to implement desired claim handling processes, including segmentation, assignment, default reserves, claim-specific work plans, escalations, and alerts.

  • Tailoring of all correspondence templates to Canal's specifications.

  • Integration to the policy administration system to provide detailed coverage information to claim handlers.

  • Integration to ISO ClaimSearch and to Metropolitan Reporting for automatic claim indexing and ordering of police reports.

  • Integration to back-end accounting systems to ensure smooth handling of financial transactions.

"ClaimCenter proves that a small team working in close collaboration can implement a major new system successfully and on time," said Adrian Brown, chief information officer, Canal Insurance. "Guidewire has been a true partner throughout this project and has delivered value that exceeded our expectations."

Canal Insurance deployed Guidewire ClaimCenter on the Apache Tomcat application server and the Microsoft SQL Server 2000 database management system, both running on the Windows 2000 Server operating system.

"We congratulate Canal Insurance and the project team for reaching this milestone successfully and on schedule," said John Raguin, chief executive officer, Guidewire Software. "Working closely with a leading insurer such as Canal has been a rewarding experience for our company."

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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