The California Insurance Guarantee Association (CIGA), the country's largest guarantee fund, and Guidewire Software®, a leading provider of solutions to property and casualty and workers' compensation insurers, today announced that CIGA has selected Guidewire ClaimCenter® as its new claims system. ClaimCenter will support the end-to-end claim handling process for all lines of insurance supported by CIGA, including workers' compensation, personal lines, and other commercial lines.
CIGA was created by the California Legislature to pay claims of insolvent insurance carriers, and serves as a critical element of the California insurance market. In order to streamline claims handling and standardize disparate claims adjudication processes in a highly complex environment, CIGA embarked on identifying a claims management system to leverage across all claims handlers and insolvencies. The system needed to be flexible enough to accept new insolvencies and scale to support over 1,000 claims handlers across multiple locations. After an evaluation of available claims systems, CIGA selected Guidewire ClaimCenter because of its comprehensive claim handling features, robust technology, and ability to support CIGA's complex requirements, including conversion of existing claims from multiple sources.
"Guidewire ClaimCenter provides a modern claim handling experience to our adjusters and third-party administrators," said Lawrence Mulryan, Executive Director of the California Insurance Guarantee Association. "Most importantly, Guidewire demonstrated an unmatched level of commitment to our success at CIGA."
ClaimCenter provides the functionality and support needed by CIGA's claims organization to meet its most important business objectives. The new system will enable CIGA to:
Define consistent claim handling processes across multiple insolvencies and locations
Ensure compliance with all relevant regulatory requirements of the State of California
Convert open claims from multiple existing sources
Adapt the solution to support possible insolvencies in the future
"Guidewire ClaimCenter is the best solution we found for a large and complex systems environment such as ours," said Hal Fedora, Director of Information Technology and Audit, California Insurance Guarantee Association. "Given the scope and importance of this project, Guidewire's unmatched track record in customer deployments was a crucial factor in our decision."
Guidewire ClaimCenter is the leading end-to-end claims system for property and casualty and workers' compensation insurance. ClaimCenter's flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. And a modern technology architecture, web client, and web services support ensure lower total cost of ownership in any environment.
"As a company based in California, we are proud to serve the state by delivering a powerful, modern claims solution to CIGA," said John Raguin, chief executive officer, Guidewire Software. "We will bring our extensive experience in both workers' compensation and property and casualty insurance to help CIGA implement and deploy a world-class claims solution."
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.