New Mexico Mutual Selects Guidewire ClaimCenter

New Mexico Mutual Group, a leading workers' compensation carrier in the state of New Mexico, and Guidewire Software®, a provider of solutions to property and casualty and workers' compensation insurers, today announced that New Mexico Mutual has selected Guidewire ClaimCenter® as its new claims system. ClaimCenter will support the entire claims organization and all phases of the claim process.

New Mexico Mutual provides access to quality, cost-effective workers' compensation insurance and services for customers in New Mexico. The claims department is dedicated to providing the highest quality of service to policyholders and their employees, and to helping injured workers return to work as soon as possible. After a thorough evaluation of available claims systems, including side-by-side comparisons of the finalists, New Mexico Mutual selected Guidewire ClaimCenter due to its comprehensive functionality, best-in-class technology, and proven track record in insurance carrier environments.

"Guidewire ClaimCenter gives us the modern claim handling environment we need to deliver world-class service to our policyholders," said Cecil Rudd, director of claims, New Mexico Mutual. "But more importantly, having personally worked with Guidewire at another insurance carrier, I know first-hand the talent and commitment that they will bring to the project."

ClaimCenter gives the New Mexico Mutual claims organization the tools it needs to modernize and streamline the claim process to reduce costs for policyholders, while continuing to enhance service quality. Using ClaimCenter:

• Claims are automatically assigned to the most appropriate adjusters based on any criteria

• Complex benefit calculations and reserves can be automated, reducing errors and ensuring accurate reserving

• Forms and letters can be automatically generated, reducing time and expense

• The handling process is tailored to the requirements of an individual claim or account.

"We were looking for a claims system built with modern technology that was already proven to work in real-world insurance company environments," said Tim Thackaberry, director of information technology, New Mexico Mutual. "From talking to Guidewire's existing customers, we knew that ClaimCenter could be tailored to our needs and integrated into our systems environment."

Guidewire ClaimCenter is the leading end-to-end claims system for property and casualty and workers' compensation insurance. ClaimCenter's flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. And a modern technology architecture, web client, and web services support ensure lower total cost of ownership in any environment.

"We are proud to welcome New Mexico Mutual into the growing family of workers' compensation carriers that have selected Guidewire," said John Raguin, chief executive officer, Guidewire Software. "We will apply both our software and workers' compensation expertise to help the employers and citizens of New Mexico benefit from a world-class claim handling solution."