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Homeserve Selects Guidewire ClaimCenter

Homeserve Selects Guidewire ClaimCenter

First U.K. Company to Adopt Guidewire's Leading End-to-End Claims System for Efficiency and Capability Enhancements
WALSALL England and SAN MATEO Calif., September 20, 2006

Homeserve PLC, one of the United Kingdom's fastest growing providers of home emergency services, and Guidewire Software®, a leading global provider of solutions to general insurance companies, today announced that Homeserve has selected Guidewire ClaimCenter® for its new claims management operation. ClaimCenter will support all phases of the claims process for Homeserve's current and future emergency service solutions. In 2005, Homeserve completed over 1.1 million property repairs over the whole range of trades.

Homeserve's rapid growth, and the creation of a multi-repair trade offer to meet the increasingly sophisticated needs of its customers (which include many of the UK's biggest insurance companies) prompted the search for a state of the art' claims management system. A comprehensive hands-on' evaluation of all the leading claims management software packages in the market led to the selection of Guidewire ClaimCenter. ClaimCenter will enable Homeserve to provide a full range of claims handling functionality to home owners, commercial property managers, and Homeserve's general insurance partners. ClaimCenter will be integrated into the company's contact centres enabling a seamless, real-time view of the electronic claim file, providing significant process efficiencies, and supporting Homeserve's uncompromising commitment to delight its customers through world-class service.

"ClaimCenter will transform the handling of UK property repair claims, which will help us smoothly and effectively grow our business. Our goal is to create customer solutions and a one-stop-shop" said Ian Carlisle, chief operations officer, Homeserve. "Guidewire ClaimCenter is an ideal fit for Homeserve and for the UK market."

With ClaimCenter, Homeserve gains a modern technology foundation on which to consolidate its infrastructure and grow its customer service and claims handling capabilities. With Guidewire's approach to knowledge transfer, Homeserve will also rapidly become self sufficient in Guidewire™ integration and configuration skills. ClaimCenter will therefore enable Homeserve to:

  • Develop its proposition to be the most effective and efficient insured property repair solutions provider;

  • Facilitate excellent customer satisfaction by minimizing both claim cycle times and the number of contacts/contact points for all stakeholders;

  • Rapidly bring new insurer clients on board' with highly effective systems integration and without the need for external involvement;

  • Easily configure changes to the system as business needs evolve; and

  • Open new opportunities for web based information flow between Homeserve and its insurance partners.

"We are excited to be the first UK company to implement the ClaimCenter solution - a proven solution throughout North America," said Nick Capell, chief information officer, Homeserve. "Our in-depth evaluations and reference visits demonstrated that ClaimCenter is easily and rapidly configurable and will provide us with the flexibility and scalability we require to manage our fast growing business."

Guidewire ClaimCenter is a leading end-to-end claims system for general insurance companies. ClaimCenter's flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% web client, and web services interface enable lower total cost of ownership in any environment.

"We are thrilled to welcome Homeserve as our first customer in the U.K." said John Raguin, president, Guidewire Software. "Homeserve is an outstanding company with a dynamic, customer centric vision that recognizes the contribution that proven, modern technology can make towards meeting its business objectives. We look forward to a long, mutually beneficial partnership."

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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