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NFU Mutual Selects Guidewire BillingCenter

NFU Mutual Selects Guidewire BillingCenter


The National Farmers Union Mutual Insurance Society Limited, (NFU Mutual), and Guidewire Software®, a leading global provider of solutions to general insurers, today announced that NFU Mutual has selected Guidewire BillingCenter® as its new billing system.

BillingCenter will streamline NFU Mutual’s premium billing and collection processes currently operated by its agents, replacing it with a more integrated and simplified solution with greater service options for the company’s customers. BillingCenter will replace NFU Mutual’s existing network of bespoke systems with a modern, web-based single-system solution.

BillingCenter will enable NFU Mutual to:

  • Gain real-time visibility into its billing transactions and operations;

  • Reduce costs associated with maintaining multiple systems;

  • Provide agents with a system that reduces mundane manual processes;

  • Broaden customer service capabilities for customers and agents; and

  • Provide a flexible technology platform to meet current and future business needs.

“BillingCenter provides all the functionality we were looking for - and more - in a modern billing system,” said Nigel Bryan, Group Finance Manager - Technical, NFU Mutual. “Streamlining the premium collection process is an integral part of our strategy to create a responsive and efficient insurance business.”

“Guidewire clearly has extensive knowledge and experience in the billing and general insurance areas; their expertise will, I believe make the implementation and operation of the billing system a success,” Bryan added.

BillingCenter will be used across all of NFU Mutual’s lines of general commercial and personal business. The company’s customers are served by a network of over 300 agents who handle the collections function, supported by Head Office. These agents will have direct access into BillingCenter, streamlining the payment collection process, reducing manual activities, and significantly simplifying premium reconciliation.

“NFU Mutual has a strong sense for how they want to run their business,” said Chris Maddox, general manager, Guidewire Software (UK) Ltd. “Guidewire gladly accepts the challenge of making our first BillingCenter implementation in the U.K. a resounding success.”

Guidewire BillingCenter is a 100% web-based system designed to: make it easier for insurers to manage agent commissions; automate the billing lifecycle; design flexible billing, payment and delinquency plans; and enable rapid integration with external payment systems – i.e. BACs , cheque writing and payroll deduction. BillingCenter is available as a standalone system or as part of the Guidewire Insurance Suite™ and can be integrated to an insurer’s legacy systems or third party applications.

A number of UK insurance businesses already use ClaimCenter, Guidewire's comprehensive claims system that manages the end-to-end claim process, including Beazley Group, Towergate, and Homeserve.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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