Skip navigation

American Family Insurance Selects Guidewire for Policy Administration and Billing

American Family Insurance Selects Guidewire for Policy Administration and Billing

American Family selects Guidewire to help deliver on its customer and agent service vision
SAN MATEO Calif., October 20, 2009

Guidewire Software, a leading provider of flexible core systems to property/casualty insurers, today announced that American Family Insurance has selected Guidewire InsuranceSuite™ products, Guidewire PolicyCenter® and Guidewire BillingCenter® to deliver policy administration and customer billing services.

“Our mission is to be the most trusted and valued service-driven insurance company,” said Bill Westrate, Personal Lines Vice President, American Family Insurance. “One part of achieving that mission is finding ways to continually make the insurance experience easier and more convenient for our customers and agents. Integrating our policy administration and billing systems for personal and commercial products will allow us to deliver on this focus and proceed with plans for maturing our products.”

Kristin Kirkconnell, American Family’s Information Services Senior Vice President, said “We selected a system that corresponds with our existing standards and our future-state standards that allows us to react quickly to changing market and business needs.”

“We are honored to be selected by the American Family team,” said John Raguin, Chief Executive Officer, Guidewire Software. “Guidewire began in the claims management space. Over the last few years, we have made significant R&D investments to provide carriers with high quality systems to meet their underwriting, policy management and billing needs. The reaction from insurance providers is something we take great pride in.”

Guidewire PolicyCenter provides property/casualty insurers with a flexible, full lifecycle policy administration system. Supporting both commercial and personal lines, PolicyCenter streamlines the processes of new business submission, change endorsement, and renewal management.

Guidewire BillingCenter is a comprehensive billing system designed to: make it easier for insurers to manage agent commissions; automate the billing lifecycle; design flexible billing, payment and delinquency plans; and enable rapid integration with external payment systems – i.e. EFT, EBPP, check writing, payroll deduction, etc.

PolicyCenter and BillingCenter are built on the same platform as Guidewire’s industry-leading claims solution, Guidewire ClaimCenter® and have been designed for maximum flexibility and scalability. Both are available as standalone systems or as part of the Guidewire Insurance Suite™ and can be integrated to an insurer’s existing systems or third party applications.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Global Media Contact

Contact Us


Guidewire logo

Navigate what's next.