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Insurance Australia Group (IAG) Selects Guidewire for Claims Management

Insurance Australia Group (IAG) Selects Guidewire for Claims Management

Guidewire ClaimCenter® will enable one of Australia’s largest general insurers to standardise claims handling
SAN MATEO Calif. and SYDNEY, August 18, 2010

Guidewire Software, a leading provider of flexible core systems to general insurers today announced that Guidewire ClaimCenter had been selected by Insurance Australia Group Limited (IAG) as its technology platform for claims management.

IAG insures more than 2.2 million homes and 5.5 million cars in Australia. The Group underwrites $7.8 billion of insurance premiums each year and employs approximately 13,000 people globally.

“We are very excited to be working with IAG, one of Australia’s largest and highly regarded insurers,” said Ian Tavener, Vice President, Guidewire Software. “We look forward to helping the IAG team transform its claims operation.”

The ClaimCenter deployment will commence with IAG’s intermediated insurance business CGU. CGU is responsible for commercial, liability and personal insurance claims, managing on average 400,000 claims per year.

“We are looking forward to building our relationship with Guidewire and introducing the Guidewire ClaimCenter platform into our business,” said Ben Bessell, General Manager Claims, CGU.

ClaimCenter will allow CGU to implement more accurate, consistent and cost efficient claims handling practices, resulting in enhanced customer service for its policyholders and agents.

“We are very pleased to be working with a partner like Guidewire Software, as we focus on our strategic objective of driving operational efficiencies and improved customer service across our business. We are looking forward to a positive and productive relationship,” said Neil Whiteing, Group Chief Information Officer, IAG.

With ClaimCenter, IAG will gain:

  • A modern platform to consolidate and standardise claims handling systems and processes; eliminating many manual processes so that staff can focus on serving customers;

  • The ability to execute best practices, leading to the enhanced service of its customers and agents;

  • State of the art technology to support and empower staff efforts in serving customers.

Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s general insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by general insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of the Guidewire Insurance Suite™, and can be integrated to an insurer’s legacy systems or third party applications.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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