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Auto-Owners Insurance Group Selects Guidewire Solution for Claims Management

Auto-Owners Insurance Group Selects Guidewire Solution for Claims Management

A recognized leader in claims customer service, Auto-Owners selects Guidewire ClaimCenter® to take business and service performance to new levels
LANSING Michigan and SAN MATEO Calif., January 26, 2012

Auto-Owners Insurance Company (Auto-Owners), a leading U.S. property/casualty (P/C) insurer, and Guidewire Software, Inc. (NYSE: GWRE), a provider of core system software to P/C insurers, today announced that Auto-Owners has selected Guidewire ClaimCenter® as its new claims management system. The company will implement ClaimCenter to support the management of its commercial and personal lines claims.

In its drive to bring high quality products to market, maintain a competitive edge, and continue providing high levels of service to its independent agency partners and policyholders, Auto-Owners decided it needed to replace its legacy claims systems. After conducting in-depth research and system evaluations, Auto-Owners selected ClaimCenter.

“Guidewire’s track record of successful implementations was a very important factor in our selection decision,” said Bob Buchanan, senior vice president, IT, Auto-Owners. “We realized if we could license a packaged solution that we could easily configure to meet our unique needs, we would be in production much quicker than if we were to build such a system in-house or with the various tools available on the market. We feel that ClaimCenter is an excellent solution to help us meet both our IT and business goals.”

“ClaimCenter is expected to complement our service efforts and apply increased technology to streamline our processes, allowing associates to focus on serving our customers and agents,” said Jim Walsh, vice president, Claims, Auto-Owners. “We expect to gain better insight into our operations and ensure that we are identifying best practices for optimal performance results.”

Guidewire ClaimCenter will enable Auto-Owners to:

  • Deliver improvements to its business processes with its independent agency partners;

  • Enhance loss reporting and incorporate technology in response to increasing mobile technology demands;

  • Provide its staff with a more comprehensive view of claims and enhance management visibility into claim status and performance metrics; and

  • Increase operational efficiency through automation across claims processes, freeing claim representatives to focus on high value tasks.

“We appreciate Auto-Owners’ dedication to its policyholders and agents and its ongoing desire to improve service to them,” said Marcus Ryu, chief executive officer, Guidewire Software. “We are proud that ClaimCenter and Guidewire have won their vote of confidence, and we look forward to helping them achieve claims implementation success.”

Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s property/casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all P/C product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of the Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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