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Western Reserve Group Selects Guidewire Solution for Rating, Underwriting, Policy Administration, Billing, and Claims Management

Western Reserve Group Selects Guidewire Solution for Rating, Underwriting, Policy Administration, Billing, and Claims Management

Guidewire InsuranceSuite™ to help regional Property/Casualty insurer increase automation and ease of use to enhance service levels to its agents
WOOSTER Ohio and FOSTER CITY Calif., September 11, 2013

Western Reserve Group, a Property/Casualty (P/C) insurer in Ohio and Indiana, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to P/C insurers, today announced that Western Reserve Group has selected Guidewire InsuranceSuite™ as its new platform for rating, underwriting and policy administration, claims management, and billing. The company also selected Guidewire Client Data Management™, Guidewire Reinsurance Management™, and Guidewire Standards-based Templates. Western Reserve Group will be implementing the full suite in a phased approach starting with its commercial lines.

Western Reserve Group is dedicated to the independent agency distribution model for its business and selected InsuranceSuite to increase its levels of automation and ease of use for its agents. The organization sought a pre-integrated suite of products that would reduce its expenses and time to market and also simplify its infrastructure. Western Reserve Group also wanted to strategically become current and stay current with the market to meet its customers’ needs.

“We selected Guidewire to partner with on our business transformation project for a variety of reasons. We were impressed with Guidewire’s track record of customer success as well as with the maturity of its products,” said Gregory Owen, vice president, Information Technology and chief information officer. “We also knew that Guidewire is going to continue to make investments in its technology, and this was key in our decision.”

“We have several near-term strategic business objectives we are working toward,” continued Owen. “Leveraging the new features and functionality that Guidewire InsuranceSuite will bring will allow Western Reserve Group to expand our agency self-service options and help us prepare for future growth.”

InsuranceSuite will enable Western Reserve Group to:

  • Increase its service levels to agents through automation, accessibility, and self-service capabilities;

  • Bring products to market more quickly to effectively compete in their markets;

  • Improve its data collection and analysis to easily obtain knowledge about what new products and features will best meet its market’s needs;

  • Enhance its operational efficiencies due to the standardization of business processes across its lines of business; and

  • Reduce operating costs by leveraging a common skill set and configuration tools that come with an integrated suite.

“We are excited about the efficiencies we expect to gain from Guidewire InsuranceSuite,” said Michele Young, assistant vice president, Business Operations, Western Reserve Group. “The universal format and easy to navigate screens will make it less cumbersome to train between departments. InsuranceSuite will help enable us to meet our current and long-term business and IT goals.”

“We are honored that Western Reserve Group has selected Guidewire InsuranceSuite to enable them to meet their business transformation goals,” said Neil Betteridge, vice president, Strategy, Guidewire Software. “We admire their dedication to improving service levels for their agents and look forward to partnering with them on this project.”

Guidewire InsuranceSuite powers the mission-critical operations of property/casualty insurers competing in today’s market. The suite was designed using a modular approach, enabling insurers to select individual applications -- Guidewire PolicyCenter®, Guidewire BillingCenter®, and Guidewire ClaimCenter® -- or a pre-integrated set, driven by their requirements and priorities. InsuranceSuite provides the flexibility insurers need to deliver insurance the way they want to, by rapidly delivering better products and service to their policyholders and agents, while improving underwriting discipline and lowering operational costs.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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