Capital Insurance Group® (CIG), a leading regional Property/Casualty (P/C) insurer serving the Western United States, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to P/C insurers, today announced that CIG has selected Guidewire BillingCenter® to help it oversee its billing operations, including agency and direct bill, across all of its lines of business. BillingCenter will also help CIG manage its commission calculations and payment.
In an effort to update the technology platform supporting its billing operations and become more responsive to their agents and policyholders, CIG selected BillingCenter. The company sought to increase its flexibility, enable its business users to make modifications to payment plans, and more easily make system changes when needed. BillingCenter’s comprehensive functionality, configurability, ease of integration, and intuitive user interface also appealed to CIG.
“In the past, when we wanted to make a change to our billing system, it became a time consuming and involved process due to the complexity of our system’s architecture,” said Rads Mydam chief information officer and vice president, Information Technology, Capital Insurance. “We are looking forward to being able to more easily make changes, and when we ultimately upgrade the system, we foresee the process going quickly and smoothly given BillingCenter’s highly configurable platform.”
BillingCenter will enable CIG to:
Provide fast, accurate service to its customers and agents due to BillingCenter’s automated functionality;
Tailor payment practices and methods to customer preferences; and
Readily make system changes to meet changing business and technical requirements.
“The seamless billing process and enhanced customer experience that BillingCenter will bring will positively affect our customer retention rate,” said Gray Tyndall, chief financial officer, Capital Insurance Group. “From a new business perspective, BillingCenter will help us give potential customers, as well as new targeted segments, more billing options, letting them choose their payment schedule as well as how they receive and pay their bills.”
“We welcome Capital Insurance Group to the Guidewire family as a BillingCenter customer,” said Steve Sherry, group vice president, Americas Sales, Guidewire Software. “We recognize their commitment to providing high levels of service to their customers and agents and look forward to working with them on their billing transformation journey.”
Guidewire BillingCenter® is a comprehensive billing and receivables management system built on the core de¬sign principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems. BillingCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to a Property/Casualty insurer’s legacy systems or third party applications.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.