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American Modern Deploys Guidewire System for Claims Management

American Modern Deploys Guidewire System for Claims Management

U.S. specialty insurer now in production with Guidewire ClaimCenter® ahead of schedule and under budget
FOSTER CITY Calif., July 16, 2014

Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty (P/C) insurers, today announced that American Modern Insurance Group (American Modern), a U.S. specialty insurer, has successfully deployed Guidewire ClaimCenter® as its new platform for claims management. EY (Ernst & Young), a Guidewire PartnerConnect™ Alliance member, worked together with American Modern to implement the system.

American Modern selected ClaimCenter as part of an organization-wide transformation initiative that included the selection of Guidewire PolicyCenter® and Guidewire BillingCenter®. The specialty insurer was determined to enhance the experience for its agents and customers by consolidating multiple legacy systems, improving reporting, and streamlining daily processes with a department-wide view of claims.

American Modern deployed ClaimCenter in a phased implementation approach by region, and is live across all of its residential, recreational and commercial lines of business. Even with detailed user testing and multiple internal and external integrations, ClaimCenter was deployed one month earlier than expected, and under budget.

“Our team’s response to ClaimCenter has been overwhelmingly positive,” said Heather Bolyard, claims services and information assistant vice president, American Modern. “In an internal survey of users live on the platform, we found that as a whole adjusters are really excited about the new capabilities and improved functionality ClaimCenter offers, and as a result are able to increase their service levels.”

ClaimCenter is enabling American Modern to:

  • Streamline and automate its claims management process for faster, more efficient customer service;

  • Simplify onboarding of new staff and training as a result of ClaimCenter’s easy-to-use interface; and

  • Improve data analytics for better, more accurate reporting.

“We are already experiencing several benefits from ClaimCenter,” added Bolyard. “Beyond the IT benefits of a simpler, integrated technology platform, we’re looking forward to more robust reporting capabilities that will give us the information we need to make even better business decisions.”

“We congratulate American Modern on its successful implementation of ClaimCenter and admire their commitment to transforming their business,” said Alex Naddaff, senior vice president, Programs, Guidewire Software. “We are impressed with the quality of American Modern’s implementation programs and are proud to have worked side by side with them to successfully deploy ClaimCenter. We look forward to a long-term relationship with the company as it turns its focus to its upcoming PolicyCenter and BillingCenter implementation projects.”

Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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