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Guidewire System for Claims Transformation Broadly Deployed by CSAA Insurance Group

Guidewire System for Claims Transformation Broadly Deployed by CSAA Insurance Group

Guidewire ClaimCenter® helps to standardize claims management platform
FOSTER CITY Calif., March 5, 2015

Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to property/casualty insurers, today announced that CSAA Insurance Group, a AAA Insurer, broadly deployed Guidewire’s ClaimCenter® to manage its claims operations for all lines of business.

CSAA Insurance Group broadly deployed ClaimCenter to help it consolidate multiple systems (attained through acquisition) and to help enable the delivery of a simple, personal and proactive, customer-centric claims experience to its customers. The company also sought to enhance its operational efficiencies and product growth, support business processes in a cost effective manner, and establish a foundation that can be leveraged for quick product changes.

Commencing in October 2012, with an initial pilot deployment for glass claim handling, the design, development, and implementation program included several internal and external integrations. The pilot and subsequent implementations also included the conversion of both open and closed claims to enable the business to work solely on ClaimCenter. This allows for decommissioning of multiple legacy platforms. CSAA Insurance Group is now in production with ClaimCenter for all of its lines of business.

“The broad deployment of ClaimCenter is the culmination of many people's contributions,” said Joe Tonkovich, general manager and business program owner, Claims, CSAA Insurance Group. “This implementation provides an opportunity to further improve our claims technology services.”

“We congratulate CSAA Insurance Group on their successful implementation of ClaimCenter,” said Mike Polelle, chief customer officer, Guidewire. “We admire CSAA Insurance Group’s dedication to providing high levels of customer service and are honored that ClaimCenter contributes to further enhancing the quality of their insurance services.”

Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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