Blog Archive

April 2013

When we embarked upon building what eventually became known as Guidewire Live, we started with our customers. What problems were they struggling with and what unique assets could we bring to bear to help them solve those problems? We didn’t think a lot about what to call it or what category it fit into. But naturally, people asked and so we needed to come up with some answers: It’s a network. It’s a hosted platform of apps. It’s a community of insurers.

I never thought it would be so hard to choose a topic for my first post in this blog (kudos to the Guidewire folks for promoting this, by the way – I truly hope more customers jump in!).

I was recently working with one of the people responsible for a large Guidewire program. Their responsibility included keeping the team on track throughout an implementation project. As part of this work, we (Guidewire) made several recommendations that are intended to maintain momentum and lead to a healthy project assessment.

Have you ever started a job and instantly been anointed with a nickname? I did. It’s ‘1000’, or ‘M’ – as in the Roman numeral for 1000.

Big data is like toilet paper. One-ply, two-ply, single roll, double roll, ultra roll – lots of choices and no humanly comprehensible way to make an honest comparison. Every package says it’s the biggest and the softest. So much confusion for such a mundane task. It’s a microcosm of our problem with big data, isn’t it? Every day, for even the smallest decisions, we’re overwhelmed with data.

Core beliefs are very helpful– to help teams execute, to stay consistent through good times and stressful times, to provide a code of conduct. We at Guidewire have core beliefs both at a company and team level. For example, our professional services team has developed core beliefs based on our experiences from more than 200 implementations that help us to provide a consistently high level of service to our customers.

In this Guidewire Smart Approach Blog post, I am going to talk about a very important person that you probably don’t think about when you are planning or executing your Guidewire implementation project. This person is what I call, “The Protagonist”. The Protagonist is a customer resource that embraces Guidewire systems and the change they will bring to your organization.

In this installment I am taking a departure from my normal, "Keys to Success," thread and instead providing a glimpse into the concept of the Implementation Workshop which we (Guidewire) use when working with insurers looking to replace their core systems.