Blog Archive

June 2013

What is all the fuss? This topic was the focus of a recent panel discussion at an event in London, England. The buzz it generated was fascinating to me.

No matter the language, knowing where your customers are is essential – whether you’re writing their policy or handling their claim. When you know where they are you can direct them to the right services and the right services to them, you can perform a proper investigation and you can aggregate data and analyze collective risk.

A colleague of mine recently sent me a fascinating article entitled, “Transient Advantage,” authored by Rita Gunther and published in June’s Harvard Business Review. If you are a business professional, if defining strategy is part of your job, or if you’ve ever uttered the phrase “competitive advantage,” then I advise you to STOP and go read this article NOW. To make it easy for you, here’s a link: 

In this installment of "Keys to Success," I explore the concept of attempting to predict how users will utilize Guidewire InsuranceSuite and recommendations for process design and workflow.

There have been several posts recently about business cases and change within an organization1. Building off of that, I’d like to share some thoughts about best practices in change management for large technology projects such as core system replacement.