Blog Archive

2013

 When most people think of oil, they think of it as one homogeneous substance; black goopy stuff that comes out of ground. But it isn’t – crude oil, like data, varies tremendously in quality; crude oil can come as sweet crude (if it has <0.5% sulfur) or sour (if it has >0.5% sulfur).... Read More >
Mike Burn wrote a great blog post entitled What Live is, is not important. Why we built it, is.”  It’s a great read on what our thought process was when we built Live. It resonated with me, but left me wanting more.... Read More >
I recently completed my first insurance purchase with an independent producer. In the midst of a rapid close on a new home, my then-carrier informed me, with only a few days to go, that they would not underwrite the property, despite having provided me with an estimated quote two weeks prior (why they wouldn’t underwrite it is a topic for another post!).... Read More >
During a recent trip to China, I was presented with a wonderful opportunity to see things from a new perspective. Specifically, I found a new appreciation for the potential for improvement in insurance practices. I saw an industry in its relative ‘infancy’, though with market players already gigantic by any measure, that is about to take a massive leap forward in its levels of customer service, operational efficiency, and product innovation.... Read More >
I recently visited a farmers’ market close to where I live. I walked by a stand that was selling small containers of honey, and I was shocked to see a price tag of $12. Shocked to the point that I stopped to see if I was understanding properly, because how could honey possibly cost so much?... Read More >
Guidewire Software products deliver working software out-of-the-box based on Property/Casualty insurance best practices that provide real business benefits with little configuration. But a key feature of Guidewire’s platform and products is that they are designed to be flexible. That flexibility can enable you to extend base product features or design completely new features strategic to the way they do business. But, how much time and money should you invest in changing the product?... Read More >
In this installment of "Keys to Success," I explore the concept of attempting to predict how users will utilize Guidewire InsuranceSuite and recommendations for process design and workflow.... Read More >
No matter the language, knowing where your customers are is essential – whether you’re writing their policy or handling their claim. When you know where they are you can direct them to the right services and the right services to them, you can perform a proper investigation and you can aggregate data and analyze collective risk.... Read More >
There have been several posts recently about business cases and change within an organization1. Building off of that, I’d like to share some thoughts about best practices in change management for large technology projects such as core system replacement.... Read More >

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