Blog Archive

October 2015

In my role on the Digital Market Insight team at Guidewire, I spend a lot of time talking to our customers and other insurers all over the world about their digital strategies. It is clear that every insurer is investing in “going digital”. But what is really driving this investment?

Didn’t the IT department upgrade the office productivity software recently? Wasn’t it smooth? All that was required was to leave the computer turned on overnight and the next morning everyone was working with the latest version.

“Business and IT must be aligned for your software implementation to succeed.” How often have you heard that old truism?  But on most projects, that really means, “The business should clearly articulate what it wants, then twiddle its thumbs while IT does the hard work.” And that makes sense when the key difficulties are all about the code: APIs, integrations, configuration, etc. But what if the tougher issues are really for the business side to resolve?