Blog Archive

2018

Recently I had the pleasure of attending the Plug and Play 2018 Winter Symposium where InsurTechs “pitched” their value propositions in five minutes to a large audience of insurers and potential investors. In my final InsurTech blog for 2018, I highlight three interesting value propositions from the session. ... Read More >
What is an industry platform and why is it such a big idea? It’s clear the technology landscape in P&C insurance is becoming a “platform market.” Participants know the market used to be for modular applications designed along functional lines (claims, policy, billing). The next phase was the market for integrated suites including core operations, data and analytics, and systems for digital engagement. The third phase, recently begun, is the platform phase, evidenced by commentary such as this from Celent’s Donald Light. So what is an industry platform? And why should you care? ... Read More >
In mid-August of this year, I wrote a blog about an event that was held at Guidewire – Girl Geek X. In it, I lauded the women who have endured the ups and downs of insurance technology. I’m still inspired by the tenure of many women in this industry, especially when I hear some experiences of slow movement to leadership roles.... Read More >
Bug bounty programs are growing at an incredible rate. According to the 2018 Hacker Power Security Report, almost every statistic about bug bounties has increased: from a 54% increase in new programs launched to a 49% increase in the number of reports submitted and vulnerabilities disclosed publicly. This is a positive sign for the future of the disclosure industry, in contrast to a troubled beginning when companies and governments pursued legal action against those who reported vulnerabilities (such actions, however, are still happening). ... Read More >
At the time of the announcement, the Cyence Cyber Risk model was predicting that Marriott had a probability of 83% of having any incident and a probability of 43% of having a data breach specifically. Perhaps more relevant, our model estimated a 12% probability of having an insurance relevant incident. ... Read More >
How do you define “moving to the cloud”? The old cliché “Beauty is in the eye of the beholder” applies just as well to the definition of the cloud. It’s become a catch-all phrase for which people have their own definitions. Often when you think of the cloud, the common connotation and benefits are immediately around technology: simplifying IT by eliminating servers, reduced IT risk by removing data center operations, and increased security by centralizing software operations. ... Read More >
When Guidewire announced the three winners of its 2018 Innovation Awards, I took a close look at the projects to find any similarities among them. They are indicative of the shift the entire P&C insurance industry has made in the past 5 to 10 years – prioritizing the customer experience. According to the “J.D. Power 2018 U.S. Insurance Shopping Study,” record-low volumes of new insurance shoppers, consistent price competition among insurers, and emerging InsurTech disruptors have forced insurers into aggressive customer courtship mode. No matter what’s behind the shift, it’s clear: The customer, whether it’s the policyholder or the agent/broker, is at the center of large P&C initiatives. ... Read More >
The conversation around insurance underwriting, particularly in complex environments like commercial lines, has been active over the last few years. Underwriting teams are finding it necessary to adapt to a changing universe that requires faster, more accurate quoting. This requires using an ever-growing pool of data resources that are only getting more complex themselves, while also serving as the front line for agent and broker relations. ... Read More >
Fair is an alternative to traditional car ownership with an app that lets a customer shop, get approved, and pay for their next car — all on their smartphone. Fair is a used-car alternative. It offers low monthly payments without tying the customer to a lengthy loan. Drivers can return their vehicle whenever they want with five days' notice.  ... Read More >
It’s “just” an application … right? But anyone processing an insurance application would emphatically tell you, “No!” Applications (or submissions) in complex underwriting environments like commercial lines are mammoth packages of multiple large and small documents. Take, for example, ACORD forms. They’re not always complete or exceptionally legible, but they must be painstakingly entered into back-end systems and their data must be validated before an underwriter can even consider beginning the risk assessment. ... Read More >

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