Smart Approach Blog

Welcome to Guidewire’s blog for P&C insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

Guidewire Software products deliver working software out-of-the-box based on Property/Casualty insurance best practices that provide real business benefits with little configuration. But a key feature of Guidewire’s platform and products is that they are designed to be flexible. That flexibility can enable you to extend base product features or design completely new features strategic to the way they do business. But, how much time and money should you invest in changing the product?... Read More >
In this installment of "Keys to Success," I explore the concept of attempting to predict how users will utilize Guidewire InsuranceSuite and recommendations for process design and workflow.... Read More >
No matter the language, knowing where your customers are is essential – whether you’re writing their policy or handling their claim. When you know where they are you can direct them to the right services and the right services to them, you can perform a proper investigation and you can aggregate data and analyze collective risk.... Read More >
There have been several posts recently about business cases and change within an organization1. Building off of that, I’d like to share some thoughts about best practices in change management for large technology projects such as core system replacement.... Read More >
What is all the fuss? This topic was the focus of a recent panel discussion at an event in London, England. The buzz it generated was fascinating to me.... Read More >
A colleague of mine recently sent me a fascinating article entitled, “Transient Advantage,” authored by Rita Gunther and published in June’s Harvard Business Review. If you are a business professional, if defining strategy is part of your job, or if you’ve ever uttered the phrase “competitive advantage,” then I advise you to STOP and go read this article NOW. To make it easy for you, here’s a link: ... Read More >
Really.  I want to know everything about you, spend time with you, celebrate your successes, and commiserate over your ‘bumps in the road’. I’ll do my best to care for you. I’ll avoid harassing you with too many questions or redundant things. I promise I won’t forget all the ways we know each other. I’ll remember that you are a big part of what makes me successful, even when you sometimes have to give me bad news.... Read More >
Fundamentally, I am a storyteller. When I’m not extolling the virtues of modern insurance software, I write music. And when I’m at work, I help our customers to build business cases.... Read More >
Answer: If you sell insurance through agents, probably a lot less than you think!... Read More >
I admit it, like many other North Americans I am a junkie for reality TV.  So when I recently sat down to think about the best practices for selecting a System Integrator partner, I immediately associated the idea with shows like, “Millionaire Matchmaker,” “Ready for Love,” and “The Bachelor”.  Corny as it may seem, picking a partner in business is similar to picking a partner for life.... Read More >

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