Smart Approach Blog

Welcome to Guidewire’s blog for P&C insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

The best days are ahead of us…. This was a key tenet of John O'Leary's keynote presentation at this year's IASA Annual Conference and Business Show in Phoenix, Arizona. It was just one of many sessions featured in the OnPOINT executive education program. OnPOINT was an exclusive event for C-suite executives, held within the broader IASA conference, and designed around the themes of educate, inspire, and motivate.... Read More >
Insurers today face significant challenges to consistent and profitable growth. Foremost among these is the increasingly higher expectations of today’s insurance customer. Accustomed to the personalized and responsive service delivered by digital native brands like Amazon and Uber, insurance customers now expect efficient and personalized experiences from insurers.... Read More >
The Silicon Valley Business Journal Women of Influence award ceremony took place on Thursday, May 16, 2019, where I was honored to be one of the 100 women recognized for leadership in our professions and in the community.... Read More >
TD Insurance is part of the TD Bank Group, one of Canada’s largest financial services organizations. The company works in two sectors: Property And Casualty and Life And Health insurance. TD Insurance has earned its place as the largest direct to consumer home and auto insurance groups in Canada.... Read More >
“Gig economy” is a buzzword in nearly every industry at the moment, and insurance is no different. For insurers, particularly Workers’ Compensation insurers, the nontraditional employees making gig work their primary source of income and the companies that employ them present a new frontier.... Read More >
It’s generally understood that agents prefer to work with insurers that are easy to do business with. This typically leads to more business and can establish an insurer as the agents’ “insurer of choice.”... Read More >
Sure, many people’s accomplishments can look good on paper. Then there are those people who, after talking to them, excite you, motivate you, and just get you pumped to take on your challenges. Laura Drabik, Group Vice President of Business Innovation at Guidewire, is one of those people for me.... Read More >
Even within P&C Commercial lines, Workers’ Compensation insurance is a unique niche. The stakes, if not higher, are at least different when you’re insuring not buildings and vehicles but human beings. People. Can you imagine a more unpredictable risk, or one that contributes in more ways to your success? ... Read More >
In the last decade, websites have become so ubiquitous that GoDaddy, one of the oldest and largest hosting providers in the U.S., was once a regular Super Bowl advertiser (until 2017). Maybe you remember the commercial that ran in 2017 and was so racy that it caused a lot of controversy. Cheap monthly hosting with easy-to-use tools and unlimited storage has made it easy to set up a website with a shared hosting provider like GoDaddy—without much thought about the security implications.... Read More >
Every year, insurers adopt initiatives to replace either their entire policy administration suite or only certain components of it. Most of them go through the detailed steps of vendor selection, analyst research, cost/benefit analysis, total cost of ownership analysis, and other procedures that are important to executives. However, even after ensuring that all safety-nets are in place, only a few of those projects become successful. Many more are challenged by cost and time overruns. ... Read More >

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