commercial lines

When Guidewire announced the three winners of its 2018 Innovation Awards, I took a close look at the projects to find any similarities among them. They are indicative of the shift the entire P&C insurance industry has made in the past 5 to 10 years – prioritizing the customer experience. According to the “J.D. Power 2018 U.S. Insurance Shopping Study,” record-low volumes of new insurance shoppers, consistent price competition among insurers, and emerging InsurTech disruptors have forced insurers into aggressive customer courtship mode. No matter what’s behind the shift, it’s clear: The customer, whether it’s the policyholder or the agent/broker, is at the center of large P&C initiatives. ... Read More >
Motorists Insurance Group had some real challenges in their Commercial Lines business.  There were over 20 core systems for policy administration; response times were very slow; and everyone inside and outside the company was requesting real time access and updates. Customers, agents, and staff wanted clear visibility into policies and business.... Read More >