podcast

Here’s something to really think about: customer experience is so important, a $4 billion provincial insurance agency that doesn’t have any competition, took on a digital transformation to improve it. The Workplace Safety Insurance Board (WSIB) provides insurance for workers injured on the job and in this market in Ontario, Canada, consumers cannot change insurers. ... Read More >
Executing innovation isn't easy, especially in an industry steeped in history and regulations. The property and casualty insurance industry is one of those. The obstacles and challenges are many, including working within the confines of manual activities, human-based servicing, stale product offerings, and a legacy employee mindset. Innovation is a process, one that needs a solid beginning and of course, persistence.... Read More >
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