return on investment

If you build it, they will use it.  Won’t they? Implementing and managing core systems is an amazing feat of balance. Even with clear mandates and best intentions teams have conflicting opinions of how to optimize their processes. Each data field, mouse click, list value, and business rule needs to be assessed against trade-offs of quality, user experience, and processing efficiency. Each user views the workflow and processes slightly differently. ... Read More >
Marcus Ryu’s kickoff presentation at Guidewire’s Connections 2015 started with an appropriate reference to Lloyd’s Coffee house in London. Not only was Lloyd’s the birth place of insurance, but it was also home to the seafaring population of London in the 1700s.... Read More >