Smart Approach Blog

Welcome to Guidewire’s blog for P&C insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

One of the most common questions I’m asked is, “You’ve helped lots of insurers build core system business cases. What does the business case usually look like?” Here are a few thematic truths we’ve uncovered: Business cases are like snowflakes... Read More >
According to JD Power's most recent claims satisfaction study, “the most important metric in claims” is cycle time—specifically, time till customers get paid. And it just so happens that for the third year in a row, the best in the business is a Guidewire ClaimCenter customer:... Read More >
When potential software buyers are evaluating different options and third party solutions, they typically brainstorm and refine a long list of required functionality or performance concerns that must be addressed by the software in question. One of the first tools identified to resolve these questions is the formal proof-of-concept (POC.) Here is some food for thought when planning your next POC.... Read More >
The Guidewire team considers it an honor to serve more than 150+ Property/Casualty insurers around the world. We believe that society could not function without P/C insurance and we know that insurance professionals care deeply about being there for their customers, about providing peace of mind and when needed, top quality service. We decided to create this short video that expresses our admiration for the industry we serve. I hope you like it.... Read More >
The ability to handle claims is important. In fact, for many it is probably the most important function of an insurer – at least from an individual policyholder’s perspective. However, policyholders, and insurers, are hoping that losses can be avoided and that function wouldn’t be necessary. Ever. So for most people, who do not understand the risk transfer benefits of insurance, it is perceived as an expense to be minimized.... Read More >
Part Two – Tracking Key Metrics and Identifying Readiness... Read More >
I hate the word “actionable.” I know it’s all the rage in business intelligence marketing-speak, but it implies that complex processes and strategies can be reduced to “see this, do that.” We at Guidewire Live chose the motto “From Guessing to Knowing” because truly understanding what’s happening in your business often has value that may not be so simple to describe.... Read More >
I’ve been intrigued by telematics for a while now… but then again, who hasn’t? However, even with a level of engagement and understanding of the benefits, especially considering most insurers promise only positive impacts, I still don’t have a ‘pay-as-you-drive’ policy. To be fair, I haven’t had much opportunity, as there hasn’t been a significant push in my region. However, I am already even more intrigued by the advent of self-driving cars….... Read More >
With the launch of Guidewire Live and ... Read More >
Part One – Key Metrics Needed for Identifying Readiness... Read More >

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