Smart Approach Blog

Welcome to Guidewire’s blog for property/casualty insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

Mar
14
2014

When potential software buyers are evaluating different options and third party solutions, they typically brainstorm and refine a long list of required functionality or performance concerns that must be addressed by the software in question. One of the first tools identified to resolve these questions is the formal proof-of-concept (POC.) Here is some food for thought when planning your next POC.

Mar
11
2014

The Guidewire team considers it an honor to serve more than 150+ Property/Casualty insurers around the world. We believe that society could not function without P/C insurance and we know that insurance professionals care deeply about being there for their customers, about providing peace of mind and when needed, top quality service. We decided to create this short video that expresses our admiration for the industry we serve. I hope you like it.

Feb
21
2014

The ability to handle claims is important. In fact, for many it is probably the most important function of an insurer – at least from an individual policyholder’s perspective. However, policyholders, and insurers, are hoping that losses can be avoided and that function wouldn’t be necessary. Ever. So for most people, who do not understand the risk transfer benefits of insurance, it is perceived as an expense to be minimized.

Jan
24
2014

Part Two – Tracking Key Metrics and Identifying Readiness

Jan
22
2014

I hate the word “actionable.” I know it’s all the rage in business intelligence marketing-speak, but it implies that complex processes and strategies can be reduced to “see this, do that.” We at Guidewire Live chose the motto “From Guessing to Knowing” because truly understanding what’s happening in your business often has value that may not be so simple to describe.

Jan
15
2014

I’ve been intrigued by telematics for a while now… but then again, who hasn’t? However, even with a level of engagement and understanding of the benefits, especially considering most insurers promise only positive impacts, I still don’t have a ‘pay-as-you-drive’ policy. To be fair, I haven’t had much opportunity, as there hasn’t been a significant push in my region. However, I am already even more intrigued by the advent of self-driving cars….

Jan
13
2014
Jan
09
2014

Part One – Key Metrics Needed for Identifying Readiness

Dec
20
2013

Well, here we are in the penultimate week of December with another year having flown by. At least once an orbit, we owe it to ourselves to have a look at what's transpired and where the trends will take us in the year to come. Here are my votes in core P/C (Property/Casualty):

Global cross-pollination

Dec
18
2013

A frequent question that arises when planning any large IT project:

“How do I manage the dependencies between all of this integration work going on at the same time?”

Nov
19
2013

The request for proposal process (RFP) used by many insurers to evaluate software packages and vendors is broken. While we at Guidewire welcome every RFP, I believe there is a better way for Property/Casualty insurers to assess vendors at this stage of their evaluation process.

Nov
14
2013

The business transformation journey often requires a systems transformation to enable the business to be more agile in the market, improve customer loyalty and satisfaction, while optimizing cost structure. For system transformation or upgrades using agile, the question of how do you know when you are done frequently arises.

Nov
07
2013

Last month, Guidewire hosted Connections 2013, our 9th annual User Conference. We often talk about the “Guidewire Community,” and nowhere is it more apparent than at Connections. As I walked around the opening reception on Sunday night, I couldn’t help but to notice the palpable energy in the room. It was just the beginning of what would be an action-packed conference over the next several days. We were pleased to welcome over 800 customers and partner attendees.

Oct
16
2013

There has been a lot of buzz in the industry around Risk Based Testing. Before we talk about this, let’s agree on why we do testing. Testing is basically a component of a risk mitigation strategy for any project, regardless of the size. The objective of testing is to uncover defects that may lead to undesirable results for the system users and for the organization. The potential for undesirable results are generally referred to as risk.

Oct
11
2013

In this Guidewire Smart Approach Blog post, I am going to attempt to answer one of the most common questions I get as a Professional Services Director at Guidewire. That question comes very early in the project lifecycle, sometimes even before a project is approved to move forward.  The question I hear repeatedly from a majority of our customers is, “What should we be doing to get ready for our Guidewire project?”

Oct
04
2013

The concept of a crystal ball has always bothered me a little bit… I mean, it seems like it would be good idea to know what’s to come in the future, but doesn’t knowing change everything??? Being unable to ‘know the unknown’ presents most people with two options to consider: 1) accept that one can only solve today’s challenges and face them as they appear; or 2) prepare for everything and hope for the best.

Sep
18
2013

I was thrilled to read the article published last October in the Harvard Business Review entitled, “Data Scientist: The Sexiest Job of the 21st Century" (Thomas H. Davenport and D.J. Patil, Harvard Business Review, October 2012).

Sep
17
2013

Fair warning: if you’re a software architecture purist, you may want to stop reading now.

Sep
12
2013

 When most people think of oil, they think of it as one homogeneous substance; black goopy stuff that comes out of ground. But it isn’t – crude oil, like data, varies tremendously in quality; crude oil can come as sweet crude (if it has <0.5% sulfur) or sour (if it has >0.5% sulfur).

Sep
06
2013

Mike Burn wrote a great blog post entitled What Live is, is not important. Why we built it, is.”  It’s a great read on what our thought process was when we built Live. It resonated with me, but left me wanting more.

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