Smart Approach Blog

Welcome to Guidewire’s blog for property/casualty insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

Aug
22
2013

I recently completed my first insurance purchase with an independent producer. In the midst of a rapid close on a new home, my then-carrier informed me, with only a few days to go, that they would not underwrite the property, despite having provided me with an estimated quote two weeks prior (why they wouldn’t underwrite it is a topic for another post!).

Jul
30
2013
Jul
23
2013

During a recent trip to China, I was presented with a wonderful opportunity to see things from a new perspective. Specifically, I found a new appreciation for the potential for improvement in insurance practices. I saw an industry in its relative ‘infancy’, though with market players already gigantic by any measure, that is about to take a massive leap forward in its levels of customer service, operational efficiency, and product innovation.

Jul
18
2013

I recently visited a farmers’ market close to where I live. I walked by a stand that was selling small containers of honey, and I was shocked to see a price tag of $12. Shocked to the point that I stopped to see if I was understanding properly, because how could honey possibly cost so much?

Jul
03
2013

Guidewire Software products deliver working software out-of-the-box based on Property/Casualty insurance best practices that provide real business benefits with little configuration. But a key feature of Guidewire’s platform and products is that they are designed to be flexible. That flexibility can enable you to extend base product features or design completely new features strategic to the way they do business. But, how much time and money should you invest in changing the product?

Jun
28
2013

In this installment of "Keys to Success," I explore the concept of attempting to predict how users will utilize Guidewire InsuranceSuite and recommendations for process design and workflow.

Jun
17
2013

No matter the language, knowing where your customers are is essential – whether you’re writing their policy or handling their claim. When you know where they are you can direct them to the right services and the right services to them, you can perform a proper investigation and you can aggregate data and analyze collective risk.

Jun
14
2013

There have been several posts recently about business cases and change within an organization1. Building off of that, I’d like to share some thoughts about best practices in change management for large technology projects such as core system replacement.

Jun
13
2013

What is all the fuss? This topic was the focus of a recent panel discussion at an event in London, England. The buzz it generated was fascinating to me.

Jun
11
2013

A colleague of mine recently sent me a fascinating article entitled, “Transient Advantage,” authored by Rita Gunther and published in June’s Harvard Business Review. If you are a business professional, if defining strategy is part of your job, or if you’ve ever uttered the phrase “competitive advantage,” then I advise you to STOP and go read this article NOW. To make it easy for you, here’s a link: 

May
29
2013

Really.  I want to know everything about you, spend time with you, celebrate your successes, and commiserate over your ‘bumps in the road’.

I’ll do my best to care for you. I’ll avoid harassing you with too many questions or redundant things. I promise I won’t forget all the ways we know each other. I’ll remember that you are a big part of what makes me successful, even when you sometimes have to give me bad news.

Tags: 20:01:08
May
23
2013

Fundamentally, I am a storyteller. When I’m not extolling the virtues of modern insurance software, I write music. And when I’m at work, I help our customers to build business cases.

May
21
2013

Answer: If you sell insurance through agents, probably a lot less than you think!

May
20
2013

I admit it, like many other North Americans I am a junkie for reality TV.  So when I recently sat down to think about the best practices for selecting a System Integrator partner, I immediately associated the idea with shows like, “Millionaire Matchmaker,” “Ready for Love,” and “The Bachelor”.  Corny as it may seem, picking a partner in business is similar to picking a partner for life.

May
15
2013

For any reader who was at the ACORD/LOMA conference in Las Vegas last week you will know that we made a bit of a splash at the Guidewire booth with Guidewire Live’s first conference appearance.  

May
09
2013

It seems to me that here’s still quite a lot of confusion swirling around what, exactly, constitutes a “cloud model” for software. We know that Gmail is cloud-based. But when we start to get into large scale enterprise software, it all gets fuzzier. If I take a traditional enterprise app, host it on my server, and rent it to you by the month, is it cloud-based?  I think the answer comes down to what you care about, mostly – if you’re a CIO and you care about the maintenance costs and pricing

Apr
29
2013

I never thought it would be so hard to choose a topic for my first post in this blog (kudos to the Guidewire folks for promoting this, by the way – I truly hope more customers jump in!).

Apr
25
2013

Have you ever started a job and instantly been anointed with a nickname? I did. It’s ‘1000’, or ‘M’ – as in the Roman numeral for 1000.

Apr
19
2013

Apr
15
2013

When we embarked upon building what eventually became known as Guidewire Live, we started with our customers. What problems were they struggling with and what unique assets could we bring to bear to help them solve those problems? We didn’t think a lot about what to call it or what category it fit into. But naturally, people asked and so we needed to come up with some answers: It’s a network. It’s a hosted platform of apps. It’s a community of insurers.

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