Smart Approach Blog

Welcome to Guidewire’s blog for property/casualty insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

May
20
2013

I admit it, like many other North Americans I am a junkie for reality TV.  So when I recently sat down to think about the best practices for selecting a System Integrator partner, I immediately associated the idea with shows like, “Millionaire Matchmaker,” “Ready for Love,” and “The Bachelor”.  Corny as it may seem, picking a partner in business is similar to picking a partner for life.

May
15
2013

For any reader who was at the ACORD/LOMA conference in Las Vegas last week you will know that we made a bit of a splash at the Guidewire booth with Guidewire Live’s first conference appearance.  

May
09
2013

It seems to me that here’s still quite a lot of confusion swirling around what, exactly, constitutes a “cloud model” for software. We know that Gmail is cloud-based. But when we start to get into large scale enterprise software, it all gets fuzzier. If I take a traditional enterprise app, host it on my server, and rent it to you by the month, is it cloud-based?  I think the answer comes down to what you care about, mostly – if you’re a CIO and you care about the maintenance costs and pricing

Apr
29
2013

I never thought it would be so hard to choose a topic for my first post in this blog (kudos to the Guidewire folks for promoting this, by the way – I truly hope more customers jump in!).

Apr
25
2013

Have you ever started a job and instantly been anointed with a nickname? I did. It’s ‘1000’, or ‘M’ – as in the Roman numeral for 1000.

Apr
19
2013

Apr
15
2013

When we embarked upon building what eventually became known as Guidewire Live, we started with our customers. What problems were they struggling with and what unique assets could we bring to bear to help them solve those problems? We didn’t think a lot about what to call it or what category it fit into. But naturally, people asked and so we needed to come up with some answers: It’s a network. It’s a hosted platform of apps. It’s a community of insurers.

Apr
11
2013

In this Guidewire Smart Approach Blog post, I am going to talk about a very important person that you probably don’t think about when you are planning or executing your Guidewire implementation project. This person is what I call, “The Protagonist”. The Protagonist is a customer resource that embraces Guidewire systems and the change they will bring to your organization.

Apr
08
2013

In this installment I am taking a departure from my normal, "Keys to Success," thread and instead providing a glimpse into the concept of the Implementation Workshop which we (Guidewire) use when working with insurers looking to replace their core systems.

Apr
04
2013

I was recently working with one of the people responsible for a large Guidewire program. Their responsibility included keeping the team on track throughout an implementation project. As part of this work, we (Guidewire) made several recommendations that are intended to maintain momentum and lead to a healthy project assessment.

Apr
03
2013

Big data is like toilet paper. One-ply, two-ply, single roll, double roll, ultra roll – lots of choices and no humanly comprehensible way to make an honest comparison. Every package says it’s the biggest and the softest. So much confusion for such a mundane task. It’s a microcosm of our problem with big data, isn’t it? Every day, for even the smallest decisions, we’re overwhelmed with data.

Apr
02
2013

Core beliefs are very helpful– to help teams execute, to stay consistent through good times and stressful times, to provide a code of conduct. We at Guidewire have core beliefs both at a company and team level. For example, our professional services team has developed core beliefs based on our experiences from more than 200 implementations that help us to provide a consistently high level of service to our customers.

Mar
29
2013

Fraud….  For anyone in insurance, the word causes furrowed eyebrows and grim looks. It’s out there and we know it. It costs the global insurance industry tens of billions of dollars annually and has been around since the advent of insurance. Still, much of the work on ‘prevention’ has only occurred post-claim, mitigating the damage done and creating punitive precedents to discourage would-be fraudsters. Is it time for that to change? I think so.

Mar
27
2013

The world of insurance has been changing at an ever-increasing pace.  Gone are the days when carriers could establish a product mix, develop technical solutions and ride the wave for decades.  Now, insurance carriers need to continually reinvent and transform themselves to create, maintain or

Mar
22
2013

Vegas-style WWE wrestling as is now seen on TV. These were old fellas, who probably worked the mines when they weren’t dressed in leotards rolling around an unused school gym. My favorite wrestler went by the moniker Big Daddy, a brick wall of a Yorkshire man whose real name was Shirley Crabtree.

Mar
22
2013

Many of the best engineering problems form at the crossroads of competing interests: material strength versus weight for rocket parts, displacement versus efficiency for engines, or energy density versus longevity (or perhaps flammability) for batteries.

Mar
14
2013

Alternatively, you could go with a recruiting pitch of: Join our team - it’s like working in The Matrix!

Mar
13
2013

As in “I love loss development triangles!” (Wait, what were you thinking?) I love them so much I made a couple hundred thousand of them*.

Mar
01
2013

In the business world there is a common refrain, “the customer is king”. The point is that no matter what business you are in, whether you’re selling insurance policies or insurance software, customer satisfaction is paramount. From Guidewire’s founding until today, this principle has driven and continues to drive everything we do: build quality products, sell them with integrity, and help customers go live and transform their businesses.

Feb
26
2013

Competitive market pressures, ever-changing technologies, cost constraints and increased focus on customers’ needs are just a few drivers that compel companies to undertake significant transformational initiatives.

Pages