AAA Carolinas

Product: BillingCenter, ClaimCenter, Guidewire Digital, InsuranceSuite, PolicyCenter
Line of Business: Personal
Region: Americas

AAA Carolinas, an affiliate of the AAA federation of clubs, has selected Guidewire InsuranceSuite™ as its underwriting, rating, policy administration, billing, and claims management platform. The company has also selected Guidewire Account Management Portal™ for Policyholders and Quote and Buy Portal for Policyholders to enhance the digital experience of its customers. AAA Carolinas will be accessing these products in a private cloud.

AAA Carolinas selected InsuranceSuite and Digital Portals to transform how it does business and enhance its commitment to serving agents and policyholders. The company plans to provide an integrated foundation that works together to provide a holistic experience for users. 

Speed-to-market is a critically important business driver for us, as aging systems kept us operating as a ‘development shop’ and unable to address agent and policyholder demands in a timely manner. We felt that a hosted, managed-services approach would be the best one to take to enable our agents to focus on their core competency: providing our policyholders with the very best insurance and service we can offer. And with Guidewire Digital Portals being tightly integrated with InsuranceSuite, we can also easily offer self-service capabilities as an additional option to our policyholders.
Jim McCafferty, President, AAA Carolinas

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