American Modern Insurance Group

Product: InsuranceSuite, PolicyCenter, BillingCenter, ClaimCenter, DataHub, InfoCenter
Line of Business: Commercial, Personal
Region: Americas

American Modern's business is specialty insurance. Its mission is to provide its customers with easy access to quality insurance coverage. With more than 45 years of insurance experience, American Modern delivers specialized products and services for residential property that does not need an HO-3 policy, or that does not qualify in the standard market because of value, location, past claims or other reasons. In the recreational market, the company offers flexible coverage for customers needing more protection than what is included with an endorsement to a homeowner or auto policy.

American Modern has successfully deployed Guidewire ClaimCenter™ as its new platform for claims management and selected ClaimCenter as part of an organization-wide transformation initiative that included the selection of Guidewire PolicyCenter™ and Guidewire BillingCenter™. The specialty insurer was determined to enhance the experience for its agents and customers by consolidating multiple legacy systems, improving reporting, and streamlining daily processes with a department-wide view of claims.

American Modern has also selected Guidewire DataHub™ and Guidewire InfoCenter™ to support its enterprise-wide data management and business intelligence strategies.

The rich, out-of-the-box features of PolicyCenter and BillingCenter were very attractive to us. We also appreciated Guidewire’s model of measuring conformance, so that we will know if we are veering away from what we are trying to do with the out-of-the-box functionality and customization.
John Sprtizky, Assistant Vice President, Business Enablement, American Modern Insurance Group
Ultimately, we expect that Guidewire DataHub and InfoCenter will give us a single source of truth in terms of data,” said Bill Gottsacker, vice president, Application Development, American Modern. “Our vision is to have accurate, standardized data that is available at both a transactional and an aggregated level in a centralized data repository. In addition, we look forward to having an automated business intelligence solution that will allow business users to quickly visualize data and generate actionable business insight.
Bill Gottsacker, Vice President, Application Development, American Modern Insurance Group
Our team’s response to ClaimCenter has been overwhelmingly positive. In an internal survey of users live on the platform, we found that as a whole adjusters are really excited about the new capabilities and improved functionality ClaimCenter offers, and as a result are able to increase their service levels.
Heather Bolyard, Claims Services and Information Assistant Vice President, American Modern Insurance Group

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