Aviva UK

Product: PolicyCenter, ClaimCenter, Add-on Modules
Line of Business: Commercial
Region: EMEA

In the UK, Aviva is a leading provider of life, pensions, investment, general insurance and health products to more than 20 million customers. Aviva's UK Insurance business has a market share of around 15%, making it the largest general insurer in the UK.

Aviva UK has selected Guidewire PolicyCenter™ as its new underwriting and policy administration solution and Guidewire ClaimCenter™ as its new claims management system for its core Commercial Lines business. Aviva UK will also be leveraging PolicyCenter for rating and reinsurance management.

Aviva UK sought to replace its existing claims and policy systems with one cohesive platform that would help streamline its underwriting, policy administration, and claims management operations. The company was looking to increase its business agility and bring new products to market more quickly to help it meet its IT and business goals.

Finding the right partner to help us consolidate our existing underwriting, policy administration, and claims systems played a significant role in the selection process. We are excited about the possibilities PolicyCenter and ClaimCenter will bring and believe this new technology platform will help us as we continue to grow our business.
Malcolm Simpkin, UKGI CIO, Aviva UK

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