Bear River Mutual Insurance Company

Product: ClaimCenter
Line of Business: Personal
Region: Americas

Bear River Mutual Insurance Company, the fourth largest writer of personal lines insurance in Utah has selected Guidewire ClaimCenter™ as its new claims system. When deployed, ClaimCenter will be the single claims system-of-record for all Bear River Mutual’s lines of business and will fully replace its existing internally built legacy claims system.

Bear River Mutual’s “Where Values Count” motto revolves around keeping service high and premiums low.  The company recognizes the positive impact that excellence in claims handling has on these values and realized that a modern, Web-based claims system would serve those values in a more efficient, cost effective, and service sensitive manner than its existing legacy claims systems.  Focus and commitment to this project included an evaluation whether to build the new system in-house or purchase a packaged solution. Following a thorough system search and evaluation, Bear River Mutual selected Guidewire ClaimCenter as the Web-based, end-to-end claims handling system best meeting its needs.

ClaimCenter has all the functionality and flexibility we were looking for in a new system and it will be our ‘single source of truth’ electronic claim file. ClaimCenter will enable us to capture and quickly access information from a variety of sources, so that we can provide better customer service – faster.
Kathy Jensen, Vice President, Claims, Bear River Mutual Insurance Company
After a thorough review of claim system packages, we found ClaimCenter to be the superior choice. We are looking forward to our business users having the much sought after functionality and processing capabilities that comes with ClaimCenter.
Brian Long, IT Manager, Bear River Mutual Insurance Company

Related Customer Stories