The Co-operators Group Ltd.

Product: InsuranceSuite, PolicyCenter, BillingCenter, ClaimCenter, Add-on Modules, Guidewire Live Analytics, Predictive Analytics
Line of Business: Commercial, Personal
Region: Americas

The Co-operators Group Ltd. (The Co-operators), is the leading Canadian-owned, multi-product insurer providing protection to over 1 million vehicles, 810,000 homes, 125,000 businesses and more than 40,000 farms across Canada. The company offers its coverages through a network of insurance professionals which includes 485 exclusive agents with 666 retail outlets, four contact centres and one call centre with an extensive national broker network. As well as being a premier provider of insurance to Canadian homes and businesses, the company has a high reputation for service to its communities and employees. In 2010, The Co-operators was ranked second among the 50 Best Corporate Citizens in Canada and listed among the 50 Best Employers in Canada.

The Co-operators is several years into its ‘Common Systems’ initiative, envisioned to implement the same core system solutions across its P/C insurance organizations. These shared systems provide an efficient operating platform coupled with flexibility to tune products and processes to best serve different customer segments and channels. The Co-operators is in production with Guidewire PolicyCenter, Guidewire BillingCenter, and Guidewire ClaimCenter, collectively referred to as Guidewire InsuranceSuite.

With the Suite, The Co-operators is now running its mission-critical core processes spanning underwriting, policy administration, billing, and claims on core systems from Guidewire. These pre-integrated systems - built on a common technology platform - enable The Co-operators to leverage processes, business rules, and skills across its group of P/C companies. The company also has the ability to quickly and efficiently introduce new products across companies and channels and the capability to better serve clients - when and how they want.

Guidewire provided us with well designed solutions and the expertise to help us make our vision a reality. We have been able to improve our processes and leverage the best practices built into the Guidewire applications. Our agents and independent brokers have welcomed the change and are finding PolicyCenter easy to use.
Martin Tremblay, Senior Vice President and Common System-Policy Initiative Sponsor, The Co-operators Group Ltd.
Our companies are beginning to realize benefits from the common processes and business rules we now share - and from our common Guidewire technology platform. We are already seeing both operational and strategic efficiencies, and we can leverage our shared IT skills across our Guidewire systems which will prove beneficial for ongoing development and post-production maintenance.
Sandra Baskerville, Vice President Common Systems, The Co-operators Group Ltd.

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