Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho)

Farm Bureau Mutual Insurance of Idaho

Innovating to enhance customer service and mitigate risk

We are excited about the added functionality we are able to offer to our policyholders, which builds on the brand and reputation we’ve established in providing unmatched customer experiences.

Adam Waldron

CIO and Director, Information Systems
FBM Idaho
  • Increased claims processing speed and efficiency

  • Automated basic customer service, gathering feedback from customers and reducing call volumes

How Farm Bureau Mutual Insurance of Idaho engages, innovates, and grows efficiently


Founded in 1947 by a group of Idaho farmers and ranchers, Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho) is now one of Idaho’s leading auto insurers, the largest writer of farm and ranch insurance in Idaho, and the largest insurance company wholly based in Idaho. This 73-year-old company is known for its customer-centered culture and has been on a fast track to modernize its technology foundation in order to meet and exceed its customers’ expectations now and into the future.

This modernization effort included replacement of the insurer’s legacy policy, billing, and claims system with Guidewire InsuranceSuite products. These best-of-breed applications now provide the focused functionality and inherent benefits of integrated systems running on a common architectural foundation.

About Farm Bureau Mutual Insurance of Idaho

Headquarters: Pocatello, Idaho
Operations: Idaho
Business Lines: Personal, Commercial

Guidewire products that make it happen

InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

PolicyCenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

BillingCenter

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.

Predictive Analytics

Optimize your claims processes, improve underwriting profitability, and guide smart decision-making across core processes with Predictive Analytics.

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