Frank Cowan Company

Product: ClaimCenter, Guidewire Digital
Line of Business: Commercial, Personal
Region: Americas

Frank Cowan Company is a Canadian leader in providing specialized insurance programs, including risk management and claims services for municipalities and public service, healthcare, education, community, children’s and social service organizations across Canada. Proven industry knowledge, gained through over 85 years of partnering with insurance companies and independent brokers, gives Frank Cowan Company the ability to effectively manage the necessary risk, advisory and claims services for both standard and complex issues.

As part of a broader initiative to enhance the services offered to its client and independent broker partners and process claims faster and more efficiently, Frank Cowan Company decided it needed to modernize its claims system and selected Guidewire ClaimCenter™.

Claims management is complex. Having immediate access to more advanced tracking and reporting tools will assist Frank Cowan Company in proactively moving claims to resolution resulting in enhanced customer service. Improved visibility into our claims handling operations will also enable us to better flag and act on the early warning signs that indicate when a claim may be veering from an acceptable resolution path.
Derek Sarluis, Vice President, Claims, Frank Cowan Company
We selected Guidewire as our technology partner for this project because we believe Guidewire ClaimCenter is the best-in-class claims management offering in the property and casualty insurance industry. In addition, we appreciate that ClaimCenter will easily integrate with other applications we use.
Patrick Vice, Director, Information Technology, Frank Cowan Company

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